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For Companies At a Glance
- Tasks: Support and maintain Dynamics 365 applications, troubleshoot issues, and assist in projects.
- Company: Join ABF, a global leader with iconic brands like Kingsmill and Patak’s.
- Benefits: Enjoy a competitive salary, generous leave, and perks like an electric car scheme.
- Why this job: Be part of a dynamic team improving well-known brands while developing your skills.
- Qualifications: 3+ years of D365 experience and strong problem-solving skills required.
- Other info: Out-of-hours support may be needed; flexible and supportive work culture.
The predicted salary is between 34000 - 51000 £ per year.
ABF is a multinational business with over 125,000 employees worldwide. The ABF Grocery division contains a number of household name brands including Kingsmill, Patak’s, Blue Dragon, Raja Spices, Jordans and Dorset cereals, Ryvita and Silver Spoon. Our Grocery Service Centre, based near Liverpool, is a hub for transactional activity across multiple ABF companies within the ABF Grocery division. We deliver Shared Service activities across a wide range of disciplines including Customer Services, Consumer Care, Finance, Payroll, HR and IS.
We are looking for an experienced ERP (D365) Application Support Analyst responsible for the continual delivery of services, support, maintenance, and assisting in projects in relation to our Dynamics 365. You will be operating as part of a team of Application Support Analysts delivering related services and supporting the underpinning applications in the portfolio as well as ensuring services are continually developed & improved.
The role of the ERP Application Support Analyst is to resolve application usage issues and problem resolution within our agreed SLAs, this includes but is not limited to:
- Fixing ERP D365 operational issues.
- Troubleshooting/resolving reported problems.
- Assisting with the daily maintenance of the software within our application portfolio.
- Escalation management to our 3rd party support teams.
- Maintaining and updating our existing technical documentation within our application portfolio.
- Performing required project support/development.
This role may also require out of hours support as well as performing additional duties as agreed with the Head of Application Support Manager.
Why Join Us? We believe in rewarding our employees and providing a supportive work environment. Here’s what you’ll get:
- Competitive Benefits Package including:
- Competitive Salary – £40,000 - £45,000pa
- Generous Leave – 25 days holiday + bank holidays
- Free Onsite Parking
- Employee Assistance Programme
- Health Cash Plan
- Holiday Purchase Scheme
- Pension Scheme
- Onsite Shop
- Eyecare Vouchers
- Cycle to Work Scheme
- Electric Car Scheme
- Loyal Service Awards
- Employee Referral Scheme
- Discount Scheme
The Right Person We’re seeking a detail-oriented and proactive individual with:
- 3+ years’ experience of Dynamics 365 F&O.
- Experience implementing and configuring Dynamics 365 F&O.
- Demonstrable expertise in maintenance of Business Rules and Business Configuration.
- Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes.
- Demonstrated analytical, problem-solving, organisational, interpersonal, communication skills.
- Creation of Functional and Technical Specifications documentation for improvement projects including specifications for configuration changes, data migration, and system integrations.
- Building and configuring of business workflows.
- Schedules work to be done and follows up to ensure completion within deadlines.
D365 Application Support Specialist employer: Allied Bakeries | part of Associated British Foods plc
Contact Detail:
Allied Bakeries | part of Associated British Foods plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 Application Support Specialist
✨Tip Number 1
Familiarise yourself with Dynamics 365 F&O by exploring online resources, forums, and communities. Engaging with others in the field can provide insights into common issues and solutions, which will be beneficial during interviews.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of how you've resolved complex issues in previous roles. Be ready to discuss specific scenarios where you implemented innovative solutions or streamlined processes.
✨Tip Number 3
Network with current or former employees of ABF or similar companies. They can offer valuable insights about the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Stay updated on the latest trends and updates in ERP systems, particularly Dynamics 365. This knowledge will not only enhance your expertise but also demonstrate your commitment to continuous learning during the application process.
We think you need these skills to ace D365 Application Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 F&O. Include specific examples of how you've implemented and configured the software, as well as any relevant projects you've worked on.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and detail-oriented nature. Mention your experience in troubleshooting and resolving application issues, and how you can contribute to the continual improvement of services.
Highlight Relevant Skills: In your application, emphasise your analytical and organisational skills. Provide examples of how you've created innovative solutions or streamlined business processes in previous roles.
Showcase Technical Documentation Experience: Mention your experience in creating Functional and Technical Specifications documentation. This is crucial for the role, so be sure to provide examples of your work in this area.
How to prepare for a job interview at Allied Bakeries | part of Associated British Foods plc
✨Know Your D365 Inside Out
Make sure you have a solid understanding of Dynamics 365, especially the Finance and Operations module. Be prepared to discuss your previous experiences with D365, including any specific challenges you've faced and how you resolved them.
✨Showcase Problem-Solving Skills
Since the role involves troubleshooting and resolving application issues, be ready to provide examples of complex problems you've solved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Highlight Your Teamwork Experience
As you'll be working as part of a team, it's important to demonstrate your ability to collaborate effectively. Share examples of how you've worked with others to achieve common goals, particularly in a support or project environment.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
