D365 Application Support Analyst - Order to Cash

Allied Bakeries are owned by Associated British Foods. ABF is a diversified international food, ingredients and retail group with sales of £20.1bn and 138,000 employees in 56 countries. It has significant businesses in Europe, Africa, the Americas, Asia and Australia. Our sister companies in ABF UK Grocery produce products under many market‑leading household brands, including Jordans, Ryvita, Pataks, Blue Dragon & Silver Spoon. We are proud of our brands: we make top 10 UK grocery brand Kingsmill as well as Allinson’s and Sunblest. You’ll know us best through our white, wholemeal and seeded market‑leading loaves, as well as Kingsmill 50/50, the nation’s favourite Healthier White, and our delicious pancakes, crumpets, hot cross buns and other bakery products.

The success of our business depends on us having the right people on the team. We are incredibly passionate about our business, but it isn’t for the faint‑hearted – it’s pacey and demanding so our people need to have a positive attitude and to want to work inclusively. We take massive pride in what we do, not least in how colleagues based in our bakeries and depots have one of the best safety performance records in the industry.

Our Grocery Service Centre, based near Liverpool, is a hub for transactional activity across multiple ABF companies within the ABF Grocery division. Supporting some of our well‑known brands such as Kingsmill, Pataks, Blue Dragon, Jordans, Ryvita and Silver Spoon, amongst others. We deliver Shared Service activities across a wide range of disciplines including Customer Services, Consumer Care, Finance, Payroll, HR and IS.

If you’re looking to join a business that is passionate, encourages you to be the best you can be, and values its people, we’d love to hear from you.

Overview Of Role

• Location: Liverpool, Merseyside
• Salary: £45,000 per annum
• Hybrid Working: On average 2 days in the office per week (subject to business requirements)
• Fixed Term: 12 months / Full Time

As an experienced ERP Application Services Analyst, you will be responsible for the continual delivery of services, support, maintenance, and assisting in projects in relation to our Dynamics 365, with particular emphasis towards Order to Cash and/or Planning. You will be operating as part of a team of application service analysts delivering related services and supporting the underpinning applications in the portfolio as well as ensuring services are continually developed & improved. You are expected to ensure that an effective support service is provided across the portfolio and ensuring they have sufficient base knowledge in other systems to do this. Application Services analysts will have specific technical knowledge in Dynamic 365 and significant experience managing and troubleshooting technical issues.

Role

The role of the ERP Application Services Analyst is to resolve application usage issues and problem resolution within our agreed SLAs, this includes but not limited to:

• Fixing ERP D365 operational issues.
• Troubleshooting and resolving reported problems.
• Assisting with the daily maintenance of the software within our application portfolio.
• Escalation management to our 3rd party support teams.
• Maintaining and updating our existing technical documentation within our application portfolio.
• Performing required project support/development.

This role may also require out of hours support as well as performing additional duties as agreed with the Head of Application Support Manager.

Why Join Us?

We believe in rewarding our employees and providing a supportive work environment. Here’s what you’ll get:

• Competitive Salary
• Generous Leave – 25 days holiday + bank holidays
• Free Onsite Parking
• Employee Assistance Programme
• Simply Health Scheme
• Holiday Purchase Scheme
• Pension Scheme
• Onsite Shop
• Eyecare Vouchers
• Cycle to Work Scheme
• Electric Car Scheme
• Loyal Service Awards
• Employee Referral Scheme
• Extra Slice Discounts

Key Accountabilities

As a D365 Application Support Analyst, your key responsibilities will include:

• Technically proficient with Dynamics 365 and all associated technologies.
• Guide and manage updates of D365 and associated technologies to keep the product in line with Microsoft guidelines.
• Assist in requirements gathering and provide design guidance for mid to large sized Dynamics 365 projects.
• Jointly responsible for managing, development, customisations and integrations to meet the business needs within Dynamics 365.
• Review design proposals and provide technical direction, including recommendations on the best technical route to meet these business requirements.
• Communicate information to both internal and external teams.
• Participate with implementation delivery teams to develop a solution proposal that includes scope, assumptions, implementation plan and technology solution options to meet project goals and longer term needs.
• Maintain knowledge of third‑party software vendors to leverage complementary offerings and effectively compare solutions.
• Provide current best practices and solution alternatives as part of functional or technical design documents.
• Provide additional technical support, as required, for other solutions within the application portfolio.
• Continually update supporting documentation within the application portfolio.

The Right Person We’re Seeking

A Detail‑oriented and Proactive Individual With:

• 3+ years’ experience of Dynamics 365 F&O, preferably in Order to Cash and/or Planning.
• Experience implementing and configuring Dynamics 365 F&O.
• Demonstrable expertise in maintenance of Business Rules and Business Configuration.
• Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes.
• Demonstrated analytical, problem‑solving, organisational, interpersonal and communication skills.
• Creation of Functional and Technical Specifications documentation for improvement projects including specifications for configuration changes, data migration and system integrations.
• Building and configuring of business workflows.
• Schedule work to be done and follow up to ensure completion within deadlines.

Ready to Apply?

If you're looking for a role where you can make an impact, we'd love to hear from you! Apply now and take the next step in your career!