Overview of role
Location: Liverpool, Merseyside
Salary: £27,000 per annum rising to £29,060 per annum after training on multiple businesses.
Hybrid Working: Working in the office 5 days a week during 12-week training and then on average 2 days in the office per week (subject to business requirements)
Permanent
We are seeking a proactive and detail-oriented Customer Service Advisor to work within out Customer Services team. Our Advisors are responsible for the day to day running of all transactional activities within Customer Service and Order Processing across multiple business units within ABF.
The Customer Services department is open 364 days of the year and is a 7-day operation. You will work 5 days out of 7, covering weekends and bank holidays on a rotation.
Why Join Us?
We believe in rewarding our employees and providing a supportive work environment. Here’s what you’ll get:
Competitive Benefits Package including:
- Competitive Salary
- Generous Leave – 25 days holiday + bank holidays
- Free Onsite Parking
- Employee Assistance Programme
- Health Scheme
- Holiday Purchase Scheme
- Pension Scheme
- Onsite Shop
- Eyecare Vouchers
- Cycle to Work Scheme
- Loyal Service Awards
- Employee Referral Scheme
- Discounts on groceries, holidays and more.
Key Accountabilities
- Analyse data, identify issues and take appropriate action to ensure the fulfilment of Customer orders.
- Be proactive in resolution of any queries.
- Analyse key trends and make recommendations to implement long term solutions.
- React and reprioritise tasks to adapt to changes in circumstances.
- Manage complex processes to achieve crucial deadlines.
- Develop and maintain effective professional relationships with Key Stakeholders.
- Deliver professional and exceptional levels of Customer Service.
- Be responsible for adhering to process guidelines.
- Ensure all aspects of administration is accurate and complete in a timely manner.
The Right Person
- Be able to work well under pressure in a fast-paced environment.
- Excellent computer skills; confident in navigating around multiple systems; proficient in Word, Excel, and Outlook.
- Good analytical and problem-solving capability.
- High levels of written and verbal communication skills.
- Well organised, with ability to multitask.
- Strong Team ethic.
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Customer Services Advisor in Liverpool employer: Allied Bakeries Ltd.
As a Line Technician, you will thrive in a dynamic and supportive work environment that prioritises health, safety, and quality. Our company fosters a culture of continuous improvement, offering ample opportunities for professional growth and development while ensuring that you play a vital role in delivering high-quality products. Located in a state-of-the-art facility, we provide competitive benefits and a collaborative atmosphere where your contributions are valued and recognised.
