At a Glance
- Tasks: Deliver top-notch IT support and drive service excellence in a fast-paced environment.
- Company: Join Allica Bank, the UK's fastest-growing fintech firm, dedicated to supporting SMEs.
- Benefits: Enjoy flexible working, private health cover, and a supportive onboarding experience.
- Other info: Be part of a dynamic team with great career growth and regular social activities.
- Why this job: Make a real impact by optimising IT services and mentoring junior engineers.
- Qualifications: Extensive experience in advanced desktop support and Microsoft 365 administration.
The predicted salary is between 45000 - 55000 € per year.
About Allica Bank: Allica is the UK’s fastest growing company - and the fastest‑growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.
Department Description: The Technology team is central to delivering secure, resilient, and innovative banking services. The Technology Service Desk ensures colleagues are supported with reliable tools and services, enabling business performance and operational excellence.
Role Purpose: The Senior IT Support Engineer is responsible for delivering high‑quality, end‑to‑end IT support to colleagues across the Bank. Acting as a senior individual contributor within the Technology Service Desk, the role serves as an escalation point for complex issues while ensuring the reliable operation, performance, and continuous improvement of end‑user services, hardware, and collaboration platforms. Operating in a fast‑paced and evolving environment, the Senior IT Support Engineer drives service excellence through proactive support, strong stakeholder engagement, and a focus on efficiency, security, and user experience.
Principal Accountabilities:
- Provide advanced end‑to‑end IT support across deskside, telephone, and remote channels, acting as an escalation point for complex technical issues.
- Own and drive the IT support queue, ensuring effective prioritisation, SLA adherence, and continuous service improvement.
- Lead and optimise Joiner–Mover–Leaver (JML) processes, ensuring seamless onboarding/offboarding experiences and strong access governance.
- Administer, secure, and continuously improve Microsoft 365 services, including Entra ID, Exchange, SharePoint, Teams, Intune, Autopilot, Licensing, and Privileged Identity Management (PIM).
- Manage and support a diverse hardware estate (Windows, macOS, mobile devices, and AV/meeting room technologies), including standardisation and lifecycle strategy.
- Oversee IT asset management processes, ensuring accurate tracking, compliance, and optimisation of asset lifecycle and costs.
- Utilise ITSM platforms to manage incidents, problems, and service requests, while driving high‑quality documentation, root cause analysis, and knowledge sharing.
- Identify and implement service improvements through automation, AI adoption, and process optimisation to enhance efficiency and user experience.
- Collaborate cross‑functionally with infrastructure, security, and business teams to support projects, change initiatives, and technology rollouts.
- Operate effectively in a fast‑paced environment, demonstrating leadership, clear communication, and a strong customer‑centric mindset.
- Champion security, risk, and compliance best practices, ensuring robust controls across access management, endpoint security, and data handling.
- Mentor junior team members and contribute to building a high‑performing, knowledge‑driven IT support function.
We Also Need You To Have:
- Extensive hands‑on experience delivering advanced desktop support across on‑site and remote environments, including acting as an escalation point for complex issues.
- Proven expertise in administering and supporting Microsoft 365 enterprise environments, with a strong focus on security, identity, and service optimisation.
- Deep understanding of ITSM frameworks (e.g. ITIL) and experience driving service delivery excellence, continuous improvement, and process maturity.
- Strong analytical and problem‑solving skills, with the ability to manage and prioritise complex workloads while maintaining high service standards.
- Highly customer‑focused, with excellent communication and stakeholder management skills, capable of engaging effectively at all levels of the organisation.
- Demonstrated ability to mentor junior engineers and contribute to building a high‑performing, collaborative support team.
Working at Allica Bank:
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave
Senior IT Support Engineer employer: Allica Bank
Allica Bank is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the rapidly growing fintech sector. Employees benefit from comprehensive onboarding support, flexible working options, and a strong emphasis on professional development, alongside competitive perks such as private health cover and a discretionary bonus scheme. With a culture that prioritises employee well-being and continuous improvement, Allica Bank is dedicated to empowering its team members to thrive in their roles while making a meaningful impact in the banking industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Allica Bank on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of Microsoft 365 services. Be ready to showcase how you've tackled complex IT issues in the past – real examples will make you stand out!
✨Tip Number 3
Show off your customer-centric mindset during interviews. Allica values strong communication and stakeholder management, so share stories that highlight your ability to engage effectively with colleagues and clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Allica Bank.
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience with Microsoft 365 and any relevant ITSM frameworks like ITIL. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and drive service excellence, so don't hold back!
Be Customer-Centric:Emphasise your customer-focused approach in your written application. Share instances where you've gone above and beyond to support users, as this aligns perfectly with our values at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Allica Bank
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 services and ITSM frameworks like ITIL. Be ready to discuss specific experiences where you've tackled complex issues or improved service delivery. This will show that you're not just familiar with the tools, but that you can use them effectively in a fast-paced environment.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed and prioritised complex workloads in previous roles. Think about times when you've had to troubleshoot tricky technical problems and how you approached them. This will demonstrate your analytical skills and ability to maintain high service standards under pressure.
✨Engage with Stakeholders
Since this role involves strong stakeholder engagement, think of instances where you've successfully collaborated with different teams. Be ready to discuss how you communicated effectively at all levels and how you ensured a customer-centric approach in your support.
✨Mentorship Matters
If you've had experience mentoring junior team members, be sure to highlight this during your interview. Discuss how you've contributed to building a high-performing team and share any strategies you've used to foster a collaborative environment. This shows that you're not just a tech whiz, but also a team player who values knowledge sharing.
