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For Companies At a Glance
- Tasks: Lead incident management to ensure swift and effective resolution of issues.
- Company: Join Allica Bank, the UK's fastest-growing fintech firm.
- Benefits: Enjoy flexible working, private health cover, and a supportive environment.
- Why this job: Make a real impact in a dynamic role that enhances operational resilience.
- Qualifications: Experience in incident management, strong communication, and analytical skills required.
- Other info: Diverse team culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Allica Bank
Allica is the UK's fastest growing company - and the fastestâgrowing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.
Department Description
The team at Allica plays a critical role in keeping the bank safe, resilient and running at pace. We sit at the heart of the organisation, responding calmly to disruption while continuously strengthening how our services perform for customers. Operating in a fastâgrowing, regulated environment, we combine robust controls with pragmatic delivery. Our focus is on ownership, learning and outcomes, not just keeping the lights on, but raising the bar every day.
Role Description
Weâre looking for an experienced Incident & Problem Manager to lead Allica's incident and problem management capability. This is a highâimpact role responsible for ensuring that incidents are handled calmly, efficiently and transparently, protecting our customers, colleagues and the bank. Youâll embed robust processes, strengthen operational resilience and ensure we remain within impact tolerance for our Important Business Services, continuously improving service reliability. Youâll work closely with other functions within the business, acting as a trusted partner across the organisation.
Principal Accountabilities
- Lead and own the endâtoâend incident and problem management process, ensuring incidents are handled swiftly, accurately and collaboratively.
- Coordinate technical triage during incidents, ensuring the right teams are engaged, evidence is captured, root causes are identified and incidents are resolved.
- Manage escalations and provide clear, confident communication with stakeholders at all levels during and after incidents.
- Drive continuous improvement and learning from incidents by leading postâincident reviews, ensuring actions are tracked and outcomes shared.
- Partner with squads, service owners and technology teams to improve service resilience, reliability and stability.
- Establish and maintain robust incident and resilience reporting.
- Lead incident response during operational resilience scenario testing ("war games"), contributing to operational resilience selfâassessments and regulatory artefacts.
- Help improve and automate incident response workflows and tooling.
Personal Attributes & Experience
- Proven experience in incident and problem management, ideally with financial services or regulated industries.
- Ability to lead with clarity, calmness and purpose, especially under pressure.
- Strong analytics mindset with the ability to make sound, dataâinformed decisions.
- Excellent communicator with the confidence to engage and influence diverse stakeholders.
- Experience improving processes, tooling and reporting to strengthen operational resilience.
- A natural collaborator who works in it together, acts with integrity and drives outcomes with speed and accountability.
Working at Allica Bank
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind:
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave
Donât tick every box? Donât worry if you donât have all the skills or requirements listed on the job description. If you think youâll be a good fit, weâd still love to hear from you!
Flexible working
We know the '9âtoâ5' isnât right for everyone. Thatâs why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.
Diversity
Weâre a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.
Incident & Problem Manager in Milton Keynes employer: Allica Bank
Contact Detail:
Allica Bank Recruiting Team
StudySmarter Expert Advice đ€«
We think this is how you could land Incident & Problem Manager in Milton Keynes
âšTip Number 1
Network like a pro! Reach out to your connections in the fintech space, especially those who work at Allica Bank. A friendly chat can open doors and give you insider info on the company culture and what they really value in candidates.
âšTip Number 2
Prepare for the interview by brushing up on your incident management skills. Think of real-life examples where you've handled incidents calmly and effectively. We want to see how you can bring that experience to Allica!
âšTip Number 3
Show off your analytical mindset! Be ready to discuss how you've used data to make decisions in past roles. Allica values data-informed decision-making, so highlight your successes in this area.
âšTip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows youâre serious about joining the team at Allica Bank.
We think you need these skills to ace Incident & Problem Manager in Milton Keynes
Some tips for your application đ«Ą
Tailor Your Application: Make sure to customise your CV and cover letter for the Incident & Problem Manager role. Highlight your relevant experience in incident management and how it aligns with Allica's mission to support SMEs. We want to see how you can contribute to our team!
Showcase Your Communication Skills: Since this role involves clear communication with stakeholders, donât forget to demonstrate your communication skills in your application. Use examples that show how you've effectively engaged with diverse teams or managed escalations in the past. We love a good story!
Highlight Continuous Improvement: Allica values continuous improvement, so be sure to mention any initiatives you've led that improved processes or resilience. Share specific outcomes and how they benefited your previous organisation. Weâre all about raising the bar every day!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen on joining our awesome team at Allica Bank!
How to prepare for a job interview at Allica Bank
âšKnow Your Incident Management Processes
Familiarise yourself with the end-to-end incident and problem management processes. Be ready to discuss how you would handle incidents calmly and efficiently, and share examples from your past experiences that demonstrate your ability to manage incidents under pressure.
âšCommunicate Clearly and Confidently
Since this role involves engaging with diverse stakeholders, practice articulating your thoughts clearly. Prepare to explain complex technical issues in simple terms, showcasing your communication skills and ability to influence others during incidents.
âšShowcase Your Analytical Mindset
Be prepared to discuss how you use data to inform decisions. Bring examples of how you've used analytics to identify root causes of incidents and improve processes. This will highlight your strong analytical mindset, which is crucial for the role.
âšEmphasise Collaboration and Continuous Improvement
Highlight your experience working collaboratively with different teams. Discuss how you've led post-incident reviews and tracked actions for continuous improvement. This shows that you not only focus on resolving issues but also on learning from them to enhance operational resilience.
