At a Glance
- Tasks: Manage loans and provide top-notch customer service in a fast-paced environment.
- Company: Join Allica Bank, the UK's fastest-growing fintech firm.
- Benefits: Enjoy flexible working, private health cover, and a supportive team culture.
- Other info: Diverse workplace with great career development opportunities.
- Why this job: Make a real impact by helping SMEs thrive with your skills.
- Qualifications: Customer service experience and strong problem-solving abilities are key.
The predicted salary is between 36000 - 60000 £ per year.
About Allica Bank: Allica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.
Role Description: The Specialised Lending Officer plays a key role in the effective management of loans in Specialist Lending, undertaking all relevant in-life servicing requirements relating to Asset Finance, Growth Finance and Early Arrears Collections activity. Duties include but are not limited to Novation Requests, Early Settlement, payment allocations and reversals, bank account changes, and supporting customer service/in-life management queries relating to Specialist Lending.
If you think you can deliver operational excellence, with strong organisational skills then this role could be for you.
Principal Accountabilities:
- Provide ongoing in-life servicing support to all Specialised Lending customers (such as account opening, serving and closing, complaint handling and general enquiry management) ensuring SLAs are adhered to and met within agreed timescales.
- Responsible for post-approval administration for Growth Finance to ensure timely release of communications, legal documents and payments to suppliers to support the bank's ethos of fast, high-quality service.
- Contact customers and/or brokers for required information.
- Review and request any additional information for clarity as required, escalating any lack of response/missing or unexpected detail as appropriate.
- Manage your workload and working day to ensure adherence to the team's service level agreements and quality expectations.
- Liaise positively with customers to ensure that in-life loan requests are carried out accurately and in a timely manner.
- Support the Asset Finance Broker, Growth Direct Teams with loan servicing requirements, taking ownership of the customer relationship.
- Maintain good working relationships with all stakeholders, both internal and external, to ensure smooth and timely exchange of correspondence and communication.
Personal Attributes & Experience:
- A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment.
- Excellent analytical and problem-solving skills developed from a Financial Services based background.
- A generic knowledge of the customer service environment and SLA management.
- A good level of financial and commercial awareness.
- A good understanding of Conduct and Treating Customers Fairly requirements relevant to Credit Operations.
- Excellent oral and written communication skills, providing outstanding customer service.
- Strong relationship management skills as the role works closely with a number of internal and external stakeholders.
Working at Allica Bank: At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind:
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave
Don't tick every box? Don't worry if you don't have all the skills or requirements listed on the job description. If you think you'll be a good fit, we'd still love to hear from you!
Flexible working: We know the '9-to-5' isn't right for everyone. That's why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.
Diversity: We're a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.
Lending Servicing Officer in Manchester employer: Allica Bank
Allica Bank is an exceptional employer, offering a dynamic work culture that prioritises employee development and collaboration within the thriving fintech sector. As an Emerging SME Relationship Manager, you will benefit from a supportive environment that encourages professional growth while engaging with the local business community to foster meaningful relationships. With competitive benefits and a commitment to innovation, Allica Bank stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Lending Servicing Officer in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Allica Bank. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and financial operations. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples from your past experiences where you’ve successfully handled customer queries or resolved issues quickly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Allica team.
We think you need these skills to ace Lending Servicing Officer in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lending Servicing Officer role. Highlight your experience in customer service and any relevant financial services background to show us you’re a great fit!
Show Off Your Skills:We want to see your analytical and problem-solving skills shine through. Use specific examples from your past experiences that demonstrate how you've tackled challenges in a fast-paced environment.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured communication, so make sure your thoughts flow logically and are easy to read.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Allica Bank
✨Know Your Stuff
Before the interview, make sure you understand Allica Bank's mission and values. Familiarise yourself with their approach to serving SMEs and how your role as a Lending Servicing Officer fits into that. This will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you delivered exceptional service. Think about specific situations where you resolved issues or improved customer satisfaction, as these stories will resonate well with the interviewers.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving skills. Prepare to discuss scenarios where you had to think on your feet or handle unexpected challenges, especially in a financial services context. This will demonstrate your ability to manage the responsibilities of the role effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the tools they use for loan servicing, or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
