About Allica BankAllica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Role DescriptionAs a Business Development Executive (Onboarding), you'll play a key role in helping new customers start their journey with Allica. Working closely with our Growth, Product, Operations and Relationship Management teams, you'll engage with prospective customers, guide them through the onboarding process, and ensure they become active users of our business current accounts and savings products. You'll be responsible for managing the customer journey from initial engagement through to a fully opened and actively used account, delivering an outstanding first impression of Allica and ensuring a smooth, seamless onboarding experience. This is a customer-focused role that combines relationship building, account activation, stakeholder management and commercial awareness. You'll spend your time speaking with established SMEs, understanding their needs, helping them navigate the onboarding process, and ensuring they realise the value of banking with Allica from day one. Working with lists of prospects of variable intent to generate high quality business current account and savings opportunities. Supporting customers and prospects through this process to quickly and smoothly open and actively use their current and savings accounts, delivering a great customer experience that will drive a deeper relationship with our customers. Gaining feedback from customers and prospects on potential future features they need and want from their bank and bank account, following through and feeding these into the Product teams. Working with our Marketing and Data teams to feedback your learnings from customer interactions, helping us to drive ever better customer outcomes, targeting, segmentation and messaging. Delivering the business plan for your role, and actively managing your objectives and personal development plan. Complying with all mandatory policies, and adherence to operational procedures to maintain internal controls. Personal Attributes & ExperienceYou will have a proven track record in telephone-based lead generation with established SMEs (typically 5-250 employee firms), using established business development skills to build relationships with prospects and convert to Allica Bank customers. You will demonstrate the ability to work collaboratively with specialist colleagues such as Relationship Managers, Operations, KYC/B and underwriters, to deliver a positive outcome for our customers. You'll have a proven track record of exceeding targets, providing excellent customer service generating new income opportunities and always considering risk and reputation when making decisions or finding solutions. A good understanding of SME financial products (eg payments, lending, accounting, CRM), and ideally specific expertise in business current accounts. Full onboarding support and continued development opportunitiesOptions for flexible workingRegular social activitiesPension contributionsDiscretionary bonus schemePrivate health coverLife assuranceFamily friendly policies including enhanced Maternity & Paternity leaveDon't tick every box? Flexible workingWe know the '9-to-5' isn't right for everyone. That's why Allica Bank is fully committed to flexible and hybrid working.
Director of Operations and Business development in London employer: Allica Bank
Allica Bank is an exceptional employer, offering a dynamic work culture that prioritises employee development and collaboration within the thriving fintech sector. As an Emerging SME Relationship Manager, you will benefit from a supportive environment that encourages professional growth while engaging with the local business community to foster meaningful relationships. With competitive benefits and a commitment to innovation, Allica Bank stands out as a rewarding place to build your career.
