At a Glance
- Tasks: Manage loans and provide top-notch customer service in a fast-paced environment.
- Company: Join Allica Bank, the UK's fastest-growing fintech firm focused on SMEs.
- Benefits: Enjoy flexible working, private health cover, and a supportive team culture.
- Other info: Diverse workplace with great opportunities for personal and professional growth.
- Why this job: Make a real difference for local businesses while developing your career in finance.
- Qualifications: Strong customer service skills and a knack for problem-solving are essential.
The predicted salary is between 36000 - 60000 £ per year.
About Allica Bank
Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.
Role Description
The Specialised Lending Officer plays a key role in the effective management of loans in Specialist Lending, undertaking all relevant in-life servicing requirements relating to Asset Finance, Growth Finance and Early Arrears Collections activity.
Duties Including but not limited to:
- Novation Requests
- Early Settlement
- Payment allocations and reversals
- Bank account changes
- Supporting customer service/in-life management queries relating to Specialist Lending
If you think you can deliver operational excellence, with strong organisational skills then this role could be for you.
Principal Accountabilities
- Provide on-going in life servicing support to all Specialised Lending customers (such as account opening, serving and closing, complaint handling and general enquiry management) ensuring SLAs are adhered to and met within agreed timescales.
- You’ll be responsible for post-approval administration for Growth Finance to ensure timely release of communications, legal documents and payments to suppliers to support the bank’s ethos of fast, high-quality service.
- Contact customers and/or brokers for required information.
- Review and request any additional information for clarity as required, escalating any lack of response/missing or unexpected detail as appropriate.
- Manage your workload and working day to ensure adherence to the team’s service level agreements and quality expectations.
- Liaise positively with customers to ensure that in-life loan requests are carried out accurately and in a timely manner.
- Support the Asset Finance Broker, Growth Direct Teams with loan servicing requirements, taking ownership of the customer relationship.
- Maintain good working relationships with all stakeholders, both internal and external, to ensure smooth and timely exchange of correspondence and communication.
Personal Attributes & Experience
- A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment.
- Excellent analytical and problem-solving skills developed from a Financial Services based background.
- A generic knowledge of the customer service environment and SLA management.
- A good level of financial and commercial awareness.
- A good understanding of Conduct and Treating Customers Fairly requirements relevant to Credit Operations.
- Excellent oral and written communication skills, providing outstanding customer service.
- Strong relationship management skills as the role works closely with a number of internal and external stakeholders.
Working at Allica Bank
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind:
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave
Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!
Flexible working
We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.
Diversity
We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.
Lending Servicing Officer employer: Allica Bank
Allica Bank is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee well-being and development. With a strong focus on flexible working arrangements, comprehensive benefits including private health cover and family-friendly policies, and a commitment to diversity, Allica empowers its employees to thrive while making a meaningful impact in the financial services sector. Join us in helping established SMEs and be part of a rapidly growing fintech firm that values your contributions and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Lending Servicing Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Allica Bank. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Allica Bank’s values and recent news. Show us you’re genuinely interested in helping SMEs and how your skills align with our mission.
✨Tip Number 3
Practice your customer service scenarios. Since the role is all about delivering top-notch service, think of examples from your past experiences where you’ve gone above and beyond for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Lending Servicing Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lending Servicing Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it’s problem-solving or managing customer relationships, we love seeing real-life applications of your abilities. It helps us picture you in action at Allica Bank!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture right there!
How to prepare for a job interview at Allica Bank
✨Know Your Stuff
Before the interview, make sure you understand Allica Bank's mission and the role of a Lending Servicing Officer. Familiarise yourself with the key responsibilities like managing loans and customer service. This will help you demonstrate your genuine interest in the company and the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you delivered exceptional service. Think about how you handled complaints or managed relationships with stakeholders, as these stories will resonate well with the interviewers.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving skills. Prepare to discuss specific challenges you've faced in financial services and how you resolved them. This will showcase your ability to think critically and act decisively, which is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, company culture, or future projects at Allica Bank. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
