IT Support Engineer

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Role Purpose

The IT Support Engineer is responsible for delivering high-quality, day-to-day IT support to colleagues across the Bank. Operating as a professional individual contributor within the Technology Service Desk, the role ensures the effective operation of end-user services, hardware, and collaboration platforms in a fast-paced and growing environment.

Principal Accountabilities

• Provide day-to-day IT support via deskside, telephone, and remote technologies.
• Actively manage and prioritize the IT support queue in line with agreed SLAs.
• Deliver Joiner–Mover–Leaver (JML) processes including onboarding and offboarding activities.
• Administer and support Microsoft 365 technologies including Entra ID, Exchange Admin, SharePoint Admin, Teams Admin, Intune, Licensing, Autopilot, and Privileged Identity Management.
• Support hardware including Windows laptops, Macs, mobile devices, and meeting room equipment.
• Maintain accurate IT asset records and lifecycle management processes.
• Use ITSM tools to manage incidents, service requests, and knowledge articles, ensuring accurate categorisation, documentation, and closure.
• Identify opportunities to improve services through automation, AI adoption, training, and knowledge management.
• Work effectively at pace within a fast-moving organisation while maintaining service excellence, clear communication, and a strong customer focus.
• Adhere to and promote security, risk, and compliance controls in all support activities (e.g. access management, device security, data handling).

Personal Attributes & Experience

We are looking for someone that can bring their exceptional skills, experience and knowledge to Allica – and not just technical ones. Having the ability to interact and communicate with technical and non-technical colleagues is a key part of this role as establishing and maintaining relationships is critical in being a trusted and valued IT partner. We also need you to have:

• Strong hands-on experience providing desktop support both on-site and remotely.
• Significant experience supporting Microsoft 365 enterprise environments.
• Experience working within ITSM frameworks and service delivery best practices.
• Strong problem-solving skills and ability to manage competing priorities.
• Customer-focused with excellent communication skills.

Desirable

• Experience in a regulated environment (e.g. financial services or banking).
• Exposure to security best practices such as MFA, device encryption, and privileged access.
• Experience contributing to automation, scripting, or AI-enabled support capabilities.

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover
• Life assurance
• Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.