At a Glance
- Tasks: Coordinate technical incidents and drive fast diagnosis to restore services efficiently.
- Company: Join Allica Bank, the UK's fastest-growing fintech firm dedicated to supporting SMEs.
- Benefits: Enjoy flexible working, private health cover, and a supportive onboarding experience.
- Other info: Diverse workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in a dynamic environment while developing your problem-solving skills.
- Qualifications: Strong communication skills and a curious mindset about new technologies are essential.
The predicted salary is between 49500 - 60500 £ per year.
About Allica Bank
Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever.
Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.
About Allica Bank
Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever.
Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.
Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.
Department Description
At Allica, we’re building an industry-leading digital business bank.
Our technology team sits at the very heart of the organisation.
We handle everything from new product development and innovation to the management of all the tools and systems the business uses to function efficiently and effectively.
In all we do, we are committed to championing a culture built on Allica’s values of collaboration, integrity and being straightforward.
Role Description
Working UK business hours, you will act as an incident commander during technically focused incidents; driving fast diagnosis, coordinating engineering teams, and ensuring service is restored as quickly and safely as possible.
This role goes beyond coordination.
The successful candidate will bring hands‑on technical experience, the credibility to challenge engineering decisions during a live incident, and the ability to spot patterns that support root cause and long‑term fixes.
- Principal Accountabilities
- Working very closely with the different functions in the company, including the Service Desk, Customer‑facing teams, Technology & Squads to provide:
- Coordination of technical bridges and incident calls for incidents impacting the organisation, creating and monitoring incident communication channels to ensure timely progression is being made.
- Supporting technical teams to ensure all relevant information is available for triage activities, engaging the right support teams when the issue cannot be immediately resolved.
- Consistent communication with key stakeholders during and after an incident, updating respective communication channels throughout.
- Updating Statuspage, Jira tickets and Confluence pages with the relevant incident details.
- Aiding in prevention of recurrence of incidents by creating detailed problem records, including root cause analysis and resolution, by conducting and leading post‑incident reviews.
- Ensure KPIs and Metrics for Incident & Problem management are maintained for incidents that the Incident & Problem Coordinator is accountable for.
- Tracking actions assigned as part of post‑incident review to ensure action owners are updating and completing these in a timely manner.
- Assisting with the creation and maintenance of reporting from the Incident Management space.
- Personal Attributes & Experience
- You should have the unrestricted right to work in the UK. Unfortunately, we are unable to provide sponsorship.
- Strong communication skills and enjoys a creative approach to problem‑solving.
- Take ownership of all individual & assigned tasks prioritising those more crucial.
- The computing world evolves very quickly so it is important that candidates are curious about new technologies.
- Prior IT support experience preferred, but not essential.
- Prior experience working in a financial institution preferred.
- Working at Allica Bank
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.
Our employees are at the heart of everything we do, so our benefits are designed with you in mind:
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave
Don’t tick every box?
Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!
Flexible working
We know the ‘9-to-5’ isn’t right for everyone.
That’s why Allica Bank is fully committed to flexible and hybrid working.
Please let us know what is best for you and, if we can, we will do our best to accommodate.
Diversity
We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles.
Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.
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Incident & Problem Coordinator employer: Allica Bank
Allica Bank is an exceptional employer, offering a dynamic work culture that prioritises employee development and collaboration within the thriving fintech sector. As an Emerging SME Relationship Manager, you will benefit from a supportive environment that encourages professional growth while engaging with the local business community to foster meaningful relationships. With competitive benefits and a commitment to innovation, Allica Bank stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Incident & Problem Coordinator
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Allica Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Incident & Problem Coordinator
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Allica Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Allica Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Allica Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Allica Bank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Allica Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Allica Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
