HR Administrator

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Department Description

The Human Resource team is a small but growing team who are supporting Allica Bank and its employees to reach their goals. We’re a hands‑on team and there is great opportunity to develop your career whilst you help build one of the UK’s newest banks. Our employees are what helps us different from our competitors as part of the Human Resources team you will work on projects including engagement, recruitment, reward, L&D and our ways of working with the aim of ensuring our employees are as effective as possible and Allica is truly great place to work.

Role Description

The HR Administrator at Allica Bank will provide vital support across the full spectrum of HR Operations, working closely with the HR Operations Manager, Recruitment and Payroll teams. This role will also collaborate with our third‑party providers to ensure a consistent, high‑quality HR service for all employees. As a key point of contact for managers and employees, the HR Administrator will help deliver an efficient and people‑focused HR experience. They will play an important role in enabling the bank’s growth by supporting day‑to‑day operations, maintaining accurate employee data, and contributing to the implementation of our wider HR strategy.

Principal Accountabilities

• Act as the first point of contact for the business for HR queries, providing accurate, timely and professional guidance to managers and employees in line with UK and India employment legislation and best practice, escalating matters where appropriate.
• Manage and triage the shared HR inbox, ensuring queries are responded to efficiently and resolved or redirected as needed.
• Coordinate all onboarding and offboarding activities, ensuring a smooth and positive experience for new starters and leavers. This includes working with internal stakeholders to prepare and schedule induction.
• Prepare, review and issue contracts, letters and other HR documentation, ensuring accuracy and consistency with internal standards and legislation.
• Oversee pre‑employment screening processes, resolving issues where possible and escalating any concerns promptly.
• Support the full employee lifecycle, including administering family‑friendly leave requests (e.g., maternity, paternity, adoption and shared parental leave), ensuring all processes are managed accurately and sensitively.
• Support the development and maintenance of HR policies and procedures, ensuring that these are up to date and relevant.
• Support Employee Relations cases by taking clear and accurate notes, coordinating meetings and supporting the Business Partnering and Advisory team as necessary.
• Support with all HR activities including Learning & Development, Performance and Rewards & Benefits.
• Use HR data to produce reports and dashboards, ensuring data accuracy and providing insights that support decision‑making.
• Maintain and update the HR system (HRIS), ensuring employee records are accurate, compliant and up to date.
• Ensure all payroll documentation is collected and provide support to the Payroll Manager as required.
• Any additional duties as required from the HR Operations Manager.

Personal Attributes & Experience

• Proven experience in managing work from multiple stakeholders to agreed deadlines/SLA’s.
• Strong attention to detail.
• Experience in working with 3rd party suppliers such as outsourced HR services, payroll providers, recruitment agencies, benefit providers and Ashby.
• Commercial understanding of the business and how HR can support the requirements of stakeholders.
• Ability to plan ahead to provide proactive HR support to the business.
• Pragmatic, diplomatic, and a good team player.
• Strong interpersonal skills, working effectively at all levels of the organisation.

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

• Full onboarding support and continued development opportunities.
• Options for flexible working.
• Regular social activities.
• Pension contributions.
• Discretionary bonus scheme.
• Private health cover.
• Life assurance.
• Family friendly policies including enhanced Maternity & Paternity leave.