At a Glance
- Tasks: Provide IT support and manage tech issues for a fast-growing fintech company.
- Company: Join Allica Bank, the UK's fastest-growing fintech firm focused on SMEs.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Be part of a mission to support local businesses and make a real difference.
- Qualifications: Basic IT knowledge and a passion for helping others with tech.
The predicted salary is between 28000 - 35000 € per year.
About Allica Bank
Allica is the UK’s fastest growing company – and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities – representing over a third of our economy – yet have been largely neglected both by traditional high‑street banks and modern fintech providers.
Principal Accountabilities
- Provide day‑to‑day IT support via deskside, telephone, and remote technologies.
- Actively manage and prioritise the IT support queue in line with agreed SLAs.
- Deliver Joiner–Mover–Leaver (JML) processes including onboarding and off‑boarding activities.
- Administer and support Microsoft 365 technologies including Entra ID, Exchange Admin, SharePoint Admin, Teams Admin, Intune, Licensing, Autopilot, and Privileged Identity Management.
- Support hardware including Windows laptops, Macs, mobile devices, and meeting‑room equipment.
- Maintain accurate IT asset records and lifecycle‑management processes.
- Use ITSM tools to manage incidents, service requests, and knowledge articles, ensuring accurate categorisation, documentation, and closure.
- Identify opportunities to improve services through automation, AI adoption, training, and knowledge management.
- Work effectively at pace within a fast‑moving organisation while maintaining service excellence, clear communication, and a strong customer focus.
- Adhere to and promote security, risk, and compliance controls in all support activities (e.g. access management, device security, data handling).
Personal Attributes
Junior IT Support Engineer in Essex employer: Allica Bank
Allica Bank is an exceptional employer, offering a dynamic work environment that fosters innovation and growth within the rapidly evolving fintech sector. Employees benefit from a strong support culture, opportunities for professional development, and the chance to make a meaningful impact on established SMEs, all while enjoying the perks of working in a fast-paced, collaborative atmosphere in the heart of the UK. With a commitment to employee well-being and a focus on cutting-edge technology, Allica Bank stands out as a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Engineer in Essex
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on showcasing your problem-solving skills and how you can support IT needs effectively.
✨Tip Number 3
Tailor your approach! When applying through our website, make sure to highlight your relevant experience with Microsoft 365 and IT support. Show us how you can manage IT queues and deliver excellent service.
✨Tip Number 4
Stay updated on tech trends! Familiarise yourself with the latest in automation and AI in IT support. This knowledge can set you apart and show us that you're proactive about improving services.
We think you need these skills to ace Junior IT Support Engineer in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Junior IT Support Engineer role. Highlight relevant experience with Microsoft 365, IT support, and any tech you've worked with that matches our needs. We want to see how you can fit into our fast-paced environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can help Allica Bank serve SMEs better. Keep it friendly and professional – we love a bit of personality!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We’re looking for someone who can think on their feet and improve our services, so share those success stories with us!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Allica Bank
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 technologies and IT support tools. Be ready to discuss how you've used these in past roles or projects, as this will show your practical experience and understanding of the systems they'll expect you to manage.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you had to prioritise tasks under pressure or resolve a tricky technical problem. This will highlight your ability to work effectively in a fast-paced environment.
✨Show Off Your Customer Focus
Allica Bank values strong customer service, so be ready to explain how you ensure a positive experience for users. Discuss your approach to communication and how you handle difficult situations with clients, as this will demonstrate your commitment to service excellence.
✨Be Ready to Talk About Improvements
Think about ways you've identified opportunities for improvement in previous roles, especially through automation or training. Sharing these insights will show that you're proactive and always looking for ways to enhance IT support services.
