At a Glance
- Tasks: Lead the IT service desk and enhance user experience across the company.
- Company: Join Allica Bank, the UK's fastest-growing fintech firm.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous improvement.
- Why this job: Make a real difference in supporting SMEs and driving tech innovation.
- Qualifications: Management experience in IT and strong technical skills required.
The predicted salary is between 50000 - 60000 £ per year.
About Allica Bank
Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.
We are looking for a dynamic, hands‑on and forward‑thinking IT Service Manager to join our team. The successful candidate will oversee the service desk and lead our IT service management function, focusing on delivering a best‑in‑class IT experience for all users. This role requires both management and technical background to lead by example, driving continuous improvement across IT services, and ensuring exceptional service delivery, customer satisfaction, and operational excellence. The role requires a proactive approach, the ability to work autonomously, and strong organisational skills.
Principal Accountabilities
- Working very closely with different functions within the company, including Incident Management, Customer Technical Support, Technology.
IT Service Manager in Milton Keynes employer: Allica Bank Limited
Allica Bank is an exceptional employer, offering a vibrant work culture that prioritises innovation and collaboration. As the UK's fastest-growing fintech firm, we provide our employees with ample opportunities for professional growth and development, alongside a commitment to delivering outstanding service to established SMEs. Join us in making a meaningful impact within local communities while enjoying a supportive environment that values your contributions.
