Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead incident management processes and ensure swift resolution of issues.
- Company: Join Allica Bank, the UK's fastest-growing fintech firm.
- Benefits: Flexible working, private health cover, and a supportive work environment.
- Why this job: Make a real impact in a dynamic fintech environment while enhancing operational resilience.
- Qualifications: Experience in incident management, strong communication, and analytical skills.
- Other info: Diverse team culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About Allica Bank
Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.
Department Description
The team at Allica plays a critical role in keeping the bank safe, resilient and running at pace. We sit at the heart of the organisation, responding calmly to disruption while continuously strengthening how our services perform for customers. Operating in a fast-growing, regulated environment, we combine robust controls with pragmatic delivery. Our focus is on ownership, learning and outcomes, not just keeping the lights on, but raising the bar every day.
Role Description
We’re looking for an experienced Incident & Problem Manager to lead Allica’s incident and problem management capability. This is a high-impact role responsible for ensuring that incidents are handled calmly, efficiently, and transparently, protecting our customers, colleagues, and the bank. You’ll embed robust processes, strengthen operational resilience, and ensure we remain within impact tolerance for our Important Business Services, continuously improving service reliability.
You’ll work closely with other functions within the business, acting as a trust Principal Accountabilities:
- Lead and own the end-to-end incident and problem management process, ensuring incidents are handled swiftly, accurately and collaboratively.
- Coordinate technical triage during incidents, ensuring the right teams are engaged, evidence is captured, root causes are identified, and incidents are resolved.
- Manage escalations and provide clear, confident communication with stakeholders at all levels during and after incidents.
- Drive continuous improvement and learning from incidents by leading post-incident reviews, ensuring actions are tracked and outcomes shared.
- Partner with squads, service owners, and technology teams to improve service resilience, reliability and stability of services.
- Establish and maintain robust incident and resilience reporting.
- Lead incident response during operational resilience scenario testing (“war games”), contributing to operational resilience self-assessments and regulatory artefacts.
- Help improve and automate incident response workflows and tooling.
Personal Attributes & Experience
- Proven experience in incident and problem management, ideally with financial services or regulated industries.
- Ability to lead with clarity, calmness and purpose, especially under pressure.
- Strong analytics mindset with the ability to make sound, data-informed decisions.
- Excellent communicator with the confidence to engage and influence diverse stakeholders.
- Experience improving processes, tooling and reporting to strengthen operational resilience.
- A natural collaborator who works in it together, acts with integrity and drives outcomes with speed and accountability.
Working at Allica Bank
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind:
- Full onboarding support and continued development opportunities.
- Options for flexible working.
- Regular social activities.
- Pension contributions.
- Discretionary bonus scheme.
- Private health cover.
- Life assurance.
- Family friendly policies including enhanced Maternity & Paternity leave.
Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!
Flexible working
We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.
Diversity
We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.
Incident & Problem Manager in Milton Keynes employer: Allica Bank Limited
Contact Detail:
Allica Bank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident & Problem Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those at Allica Bank. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to incident and problem management. We all know that confidence is key, so role-play with a mate or in front of the mirror to nail your responses.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Allica team.
We think you need these skills to ace Incident & Problem Manager in Milton Keynes
Some tips for your application 🫡
Show Your Experience: When you're writing your application, make sure to highlight your experience in incident and problem management. We want to see how you've handled similar situations in the past, especially in regulated environments like financial services.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Tailor Your Application: Don’t just send a generic application! Tailor it to Allica Bank and the specific role of Incident & Problem Manager. Mention how your values align with ours and how you can contribute to our mission of supporting SMEs.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at Allica Bank Limited
✨Know Your Stuff
Before the interview, make sure you brush up on incident and problem management principles, especially in a financial services context. Familiarise yourself with common tools and processes used in the industry, as well as any recent trends or challenges that Allica Bank might be facing.
✨Showcase Your Calmness
Since the role requires handling incidents calmly and efficiently, prepare examples from your past experiences where you successfully managed high-pressure situations. Highlight how you maintained clarity and purpose while leading teams through challenges.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've engaged with diverse stakeholders in previous roles, ensuring everyone is informed and aligned during incidents.
✨Emphasise Continuous Improvement
Allica Bank values learning from incidents. Prepare to discuss how you've driven continuous improvement in your previous roles. Share specific examples of post-incident reviews you've led and how those actions resulted in better processes or outcomes.
