At a Glance
- Tasks: Provide top-notch customer service and support for Asset Finance clients.
- Company: Join Allica Bank, the UK's fastest-growing fintech firm.
- Benefits: Enjoy flexible working, private health cover, and a supportive environment.
- Other info: Diverse workplace with great career growth opportunities.
- Why this job: Make a real difference for SMEs while developing your skills in finance.
- Qualifications: Strong customer service experience and problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Allica Bank
Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever.
Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.
Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.
Role Description
Sales Support will be responsible for 1st line customer service support for the Bank’s Asset Finance customers, together with Back Office activities to support the smooth running of the function.
They will be the focal point for customers (Brokers or direct customers) – delivering exceptional service whilst living our values and speaking a language our customers will understand and understanding the business and banking challenges our customers face.
- Principal Accountabilities
- You’ll be responsible for Asset Finance case management from inception through to maturity and all in-life servicing.
- Relationship building and strong engagement with Brokers, and all associated parties to the product.
- To proactively identify areas for process improvement and to seek new and innovative ways to better serve the customer.
- To live and breathe the Bank’s values, representing the Bank to customers and speaking to customers in a way that resonates.
- To support other teams as appropriate, where customer communication or engagement is required.
- Personal Attributes & Experience
- Strong customer service experience, having worked in customer facing and or telephone service roles.
- Experience using core banking systems and familiar with the use and application of social media as a form of interaction.
- Experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution.
- Experience of core processes (e. g. account opening, servicing and closing, payments processing, complaint handling, KYC case referrals, general enquiry management)
- Knowledge of financial services rules and guidelines
- Excellent oral and written skills as you will be constantly communicating with customers
- Being motivated by a need to help people
- A problem solver and can create positive customer outcomes in diverse situations
- Deliver outstanding customer service as measured through customer satisfaction KPIs
- Manage and monitor service providers for customer quality
- Working at Allica Bank
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.
Our employees are at the heart of everything we do, so our benefits are designed with you in mind:
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave
Don’t tick every box?
Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!
Flexible working
We know the ‘9-to-5’ isn’t right for everyone.
That’s why Allica Bank is fully committed to flexible and hybrid working.
Please let us know what is best for you and, if we can, we will do our best to accommodate.
Diversity
We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles.
Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.
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Sales Support - Asset Finance in Manchester employer: Allica Bank Limited
Allica Bank Limited is an exceptional employer located in Milton Keynes, offering a dynamic work environment that prioritises employee well-being and professional growth. With flexible working arrangements, ongoing development opportunities, and family-friendly policies, we empower our team to thrive while making a meaningful impact on the success of SMEs. Join us to be part of a supportive culture that values your contributions and fosters innovation in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support - Asset Finance in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Allica Bank Limited. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Sales Support - Asset Finance in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Allica Bank Limited.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Allica Bank Limited's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Allica Bank Limited
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Allica Bank Limited.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Allica Bank Limited will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Allica Bank Limited employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
