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For Companies At a Glance
- Tasks: Analyse customer journeys and optimise onboarding experiences using data-driven insights.
- Company: Join Allica Bank, the UK's fastest-growing fintech, dedicated to empowering SMEs.
- Benefits: Enjoy flexible working, private health cover, and a supportive development environment.
- Why this job: Make a real impact on customer experiences while working with a dynamic team.
- Qualifications: Strong analytical skills and experience with data analysis, preferably using SQL.
- Other info: Embrace a diverse culture and enjoy regular social activities with your colleagues.
The predicted salary is between 36000 - 60000 £ per year.
About Allica Bank
Allica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.
Department Description
Growth is a critical function at Allica, sitting at the intersection of marketing, product, sales, and data. Our team is responsible for driving sustainable and scalable customer acquisition, engagement, and retention, ensuring our banking solutions reach and resonate with the right SMEs at the right time. Growth is both a science and an art. We blend commercial strategy with deep customer understanding, leveraging data to uncover new opportunities while ensuring every touchpoint aligns with Allica's mission to empower established SMEs with the banking they deserve.
Role Description
The Senior Growth Analyst will play a key role in shaping and optimising the early customer journey, from pre-account opening through to successful onboarding and activation. Using a data-driven approach, the Senior Growth Analyst will analyse key lifecycle metrics, develop actionable insights, and work cross-functionally to support initiatives. They will collaborate closely with marketing, product, sales, and data teams to design, test, and implement improvements. This role is ideal for someone with a strong analytical mindset, a passion for data and customer insights, and a drive to continuously test, learn, and improve how Allica onboards, activates and supports its customers. You will own analyses and initiatives, translating insights into clear recommendations and supporting teams to turn them into action.
Principal Accountabilities
- Own analysis of the pre-account opening and onboarding journey, identifying friction, drop-offs, and drivers of successful activation across channels, cohorts, and customer segments.
- Define, build, and maintain core onboarding metrics, and reporting to create a clear, shared view of performance.
- Conduct deep-dive analyses to understand customer behaviour and operational processes, identifying root causes rather than surface-level symptoms.
- Translate insights into clear, prioritised, data-backed recommendations that improve onboarding experience, speed, quality, and downstream engagement.
- Design and evaluate experiments (e.g. A/B tests, process changes, messaging or journey interventions), including hypotheses, success metrics, and post-test evaluation.
- Work closely with stakeholders including Customer executives, Sales, Product, Engineering, and Data to ensure insights are understood, actionable, and embedded into day-to-day decision-making.
- Own small-to-medium onboarding-related projects end-to-end, from problem definition through to analysis, recommendation, and delivery support.
- Track the impact of implemented changes, iterating on insights and recommendations to ensure sustained improvement.
- Communicate findings clearly and concisely to stakeholders through written outputs and presentations.
Personal attributes & Experience
- Strong problem-solving skills, with the ability to challenge assumptions and navigate complex, ambiguous problems using structured thinking.
- Proven experience conducting complex data and performance analysis, ideally using SQL to work with large datasets.
- Ability to translate customer and operational insights into clear, actionable changes across products, processes, or messaging.
- Comfortable working with technical systems and integrations (e.g. CRM, analytics tools, automation platforms) to improve efficiency and scale.
- High bar for quality while maintaining pace, particularly on work with limited precedent.
- Strong stakeholder management skills, able to influence and align teams with different priorities through clear, evidence-led recommendations.
- Bias towards ownership and execution — able to independently drive work forward, frame problems, and recommend solutions with limited direction.
- Experience working in hypothesis-led, problem-solving environments (e.g. high-growth companies or similar) is a plus.
Working at Allica Bank
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind:
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave
Don't tick every box? Don't worry if you don't have all the skills or requirements listed on the job description. If you think you'll be a good fit, we'd still love to hear from you!
Flexible working
We know the '9-to-5' isn't right for everyone. That's why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.
Diversity
We're a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.
Senior Growth Analyst in London employer: Allica Bank Limited
Contact Detail:
Allica Bank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Growth Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Allica Bank. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by diving deep into Allica's mission and values. Show us how your skills align with our goal of empowering SMEs – it’ll make you stand out!
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly. We love proactive candidates who take the initiative.
✨Tip Number 4
Practice your data storytelling! Be ready to discuss how you've used data to drive decisions in past roles. We want to see your analytical mindset in action!
We think you need these skills to ace Senior Growth Analyst in London
Some tips for your application 🫡
Show Your Analytical Skills: As a Senior Growth Analyst, we want to see your analytical mindset shine through in your application. Use specific examples from your past experiences where you've used data to drive decisions or improve processes.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your experience with customer insights and data analysis, and how they align with our mission at Allica Bank to empower SMEs.
Be Clear and Concise: When writing your application, clarity is key! We appreciate straightforward communication, so make your points clear and concise. This will show us that you can communicate effectively with stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Allica Bank Limited
✨Know Your Data
As a Senior Growth Analyst, you'll be diving deep into data. Brush up on your SQL skills and be ready to discuss how you've used data to drive insights in previous roles. Prepare examples of analyses you've conducted and the impact they had on customer journeys.
✨Understand the Customer Journey
Familiarise yourself with the onboarding process and customer lifecycle metrics. Be prepared to discuss how you would identify friction points and suggest improvements. Showing that you can think critically about the customer experience will impress the interviewers.
✨Collaboration is Key
This role involves working closely with various teams. Think of examples where you've successfully collaborated with marketing, product, or sales teams. Highlight your stakeholder management skills and how you’ve influenced decisions with data-backed recommendations.
✨Be Ready to Experiment
Allica values a test-and-learn approach. Come prepared with ideas for A/B tests or experiments you would propose to improve onboarding. Discuss how you would measure success and iterate based on findings, showcasing your analytical mindset and problem-solving skills.
