At a Glance
- Tasks: Manage commercial mortgage cases and ensure a top-notch customer experience.
- Company: Join Allica Bank, the UK's fastest-growing fintech firm.
- Benefits: Flexible working, private health cover, and generous family leave policies.
- Other info: Enjoy a supportive environment with great development opportunities.
- Why this job: Be part of a dynamic team making a real impact on SMEs.
- Qualifications: Experience in commercial mortgages and strong customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
About Allica Bank
Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.
Role Description
Ensuring the best possible customer experience for Allica’s lending products from Offer stage through to loan drawdown and completion. Working closely with Relationship Managers, Business Development Managers, legal and valuation panels, and Underwriting teams, you will manage a portfolio of lending cases covering Commercial Mortgages, GGS loans, Overdrafts, and Business Loans progressing them efficiently and effectively to completion while maintaining compliance and operational excellence. This role would suit someone with experience in commercial mortgages, lending operations or banking operations who thrives in a fast‑paced environment and enjoys managing multiple cases at once.
Principal Accountabilities
- Deliver post-sanction administration for all lending products, ensuring timely release of communications, legal and valuation instructions, and payments.
- Satisfy all Conditions Precedent to the loan/mortgage, coordinating with internal and external stakeholders to drive completions.
- Manage a pipeline of cases to meet service level agreements and quality standards.
- Maintain strong working relationships with legal and valuation panel partners to ensure efficient correspondence and case progression.
- Build and maintain close collaboration with Underwriting, Relationship Managers, and Business Development Managers.
- Keep accurate case records, including a clear sanction audit trail for MI and monitoring purposes.
- Ensure compliance with bank policies, procedures, and all regulatory requirements, taking action to protect the bank’s business.
- Maintain and update customer records, including Core Banking system data entry.
- Support the wider Operations team and other departments as needed.
Personal Attributes & Experience
- Strong customer service ethic with a proven record of delivering high standards in a fast paced environment.
- Commercial Mortgage background.
- Understanding of the commercial environment and lending pipeline management.
- Strong financial and commercial awareness.
- Good understanding of Conduct and Treating Customers Fairly requirements relevant to Credit Operations.
- Excellent oral and written communication skills, with strong relationship management skills.
- Attention to detail and record keeping.
Working at Allica Bank
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind:
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave
Commercial Mortgage Officer employer: Allica Bank Limited
Allica Bank is an exceptional employer, dedicated to fostering a supportive and dynamic work environment for its employees. With a strong focus on employee development, flexible working options, and a comprehensive benefits package including private health cover and family-friendly policies, Allica Bank ensures that its team members thrive both personally and professionally. As the UK's fastest-growing fintech firm, employees have the unique opportunity to contribute to meaningful change in the SME sector while enjoying a vibrant company culture that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Mortgage Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Allica Bank and understanding their values. Tailor your answers to show how your experience aligns with their mission of supporting SMEs. We want to see your passion for helping businesses thrive!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in commercial mortgages and lending operations clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Allica Bank.
We think you need these skills to ace Commercial Mortgage Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Commercial Mortgage Officer role. Highlight your experience in commercial mortgages and lending operations, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping SMEs and how your background aligns with our mission at Allica Bank. Keep it concise but impactful – we love a good story!
Showcase Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Allica Bank!
How to prepare for a job interview at Allica Bank Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial mortgages and the lending process. Understand the key terms and concepts that are relevant to Allica Bank's products. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about ensuring a great customer experience, be prepared to share examples of how you've delivered excellent service in the past. Think of specific situations where you went above and beyond for a client, as this will demonstrate your strong customer service ethic.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage multiple cases. Practice articulating how you would handle various situations, such as dealing with tight deadlines or coordinating with different stakeholders to ensure compliance.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Use your strong communication skills to engage them in conversation, and don’t hesitate to ask insightful questions about the team dynamics and company culture at Allica Bank. This shows you're not just interested in the job, but also in being part of their community.
