At a Glance
- Tasks: Lead a team ensuring top-notch customer experience in fiduciary sectors.
- Company: Join Allica Bank, the UK's fastest growing fintech firm.
- Benefits: Enjoy flexible working, private health cover, and a discretionary bonus scheme.
- Other info: Diverse workplace with excellent development opportunities and social activities.
- Why this job: Make a real impact in a dynamic environment focused on customer satisfaction.
- Qualifications: Experience in KYC/KYB and strong people management skills required.
The predicted salary is between 50000 - 60000 £ per year.
About Allica Bank
Allica is the UK’s fastest growing company – a leading fintech firm dedicated to helping established SMEs, one of the largely underserved opportunities in fintech.
Department Description
Operations in banking are focused on day‑to‑day transactions across all product lines – Commercial Mortgages, Asset Finance, Deposits and Payment Accounts with aligned card activity – and serve both customers and internal stakeholders. This role focuses on customers in fiduciary sectors, primarily trusts and complex ownership structures.
- Slick digital account opening and in‑life servicing
- Customer contact via telephony, email and in‑app communications
- Payment and reconciliation activity
- Treasury operations
- Customer due diligence through Know Your Customer / Know Your Business, focusing on trusts and fiduciary structures
- Lending pipeline management
- Quality assurance and control
- Issue resolution
- Effective record keeping and data management
- Support of all change initiatives
Role Description
The core purpose of the Team Leader role is to ensure the best possible customer experience for Allica’s Due Diligence (KYB/KYC) process, from onboarding through to ongoing due diligence, with a strong focus on cases within fiduciary sectors, especially trusts. You will work closely with all areas of the business – Business Relationship Managers, Underwriting and Asset Finance – and be actively involved in workflow management of the team. The KYB team may also complete cases end‑to‑end to support peaks in demand.
Principal Accountabilities
- Manage workload to meet SLA and quality expectations
- Providing technical oversight and guidance on complex fiduciary/trust cases
- Build and maintain strong relationships with key stakeholders
- Develop and maintain expertise in fiduciary sectors, particularly trusts and complex ownership structures
- Maintain accurate and auditable records for each case
- Ensure compliance with all regulatory requirements, internal policies and procedures
- Uphold the Bank’s brand and culture values, ensuring good customer outcomes
- Team management; oversee quality and productivity for BAU activity, including performance management, training and development
- Engage with Introducers and Business Relationship Managers to obtain required documentation
- Maintain high‑quality internal records for MI and monitoring
- Recruitment and induction of new team members
Personal Attributes & Experience
- Strong customer service ethic, delivering high standards in a fast‑paced environment
- Proven people management experience, building high‑performing teams
- Strong technical knowledge of KYC/KYB within fiduciary sectors, especially trusts and complex legal structures
- Excellent analytical and problem‑solving skills, ideally from a Commercial Mortgage or similar lending background
- Good understanding of the commercial environment and lending pipeline management
- Strong financial and commercial awareness
- Solid understanding of Conduct and Treating Customers Fairly requirements within Credit Operations
- Excellent communication and stakeholder management skills across both internal and external partners
Working at Allica Bank
At Allica Bank we want to ensure our employees have the right tools and environment to succeed in their role and support our customers.
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies, including enhanced maternity & paternity leave
Flexible working
We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.
Diversity
We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work as they like.
CDD Team Leader - Fiduciary Sectors employer: Allica Bank Limited
Allica Bank is an exceptional employer, offering a dynamic work environment that prioritises employee growth and well-being. With a strong commitment to flexible working arrangements, comprehensive onboarding support, and a culture that celebrates diversity, employees are empowered to thrive in their roles while contributing to the success of SMEs in the fiduciary sectors. The bank's focus on high standards of customer service and collaboration ensures that team members are engaged and supported in delivering meaningful outcomes for clients.
StudySmarter Expert Advice🤫
We think this is how you could land CDD Team Leader - Fiduciary Sectors
✨Tip Number 1
Network like a pro! Reach out to people in the fiduciary sectors, especially those who work at Allica Bank. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your KYC/KYB knowledge. Make sure you can discuss complex ownership structures confidently. We want to see that you know your stuff!
✨Tip Number 3
Show off your customer service skills during the interview. Allica values a strong customer service ethic, so share examples of how you've delivered high standards in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace CDD Team Leader - Fiduciary Sectors
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CDD Team Leader role. Highlight your experience in customer service and KYC/KYB processes, especially within fiduciary sectors. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working at Allica Bank and how your background makes you a perfect fit for the team. Let us know what excites you about the role!
Showcase Your People Management Skills:Since this role involves managing a team, be sure to highlight your people management experience. Share examples of how you've built high-performing teams and delivered excellent customer outcomes. We love to see leadership in action!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Allica Bank!
How to prepare for a job interview at Allica Bank Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of KYC/KYB processes, especially in fiduciary sectors like trusts. Familiarise yourself with the specific challenges and regulations that come with these cases, as this will show your potential employer that you're serious about the role.
✨Showcase Your People Skills
As a Team Leader, you'll need to demonstrate strong people management abilities. Prepare examples of how you've built high-performing teams or resolved conflicts in the past. This will help illustrate your leadership style and how you can contribute to the team at Allica Bank.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations related to customer service and issue resolution. Think through how you would handle complex cases or manage workload during peak times. Practising these scenarios will help you respond confidently during the interview.
✨Engage with the Company Culture
Allica Bank values diversity and flexibility, so be ready to discuss how you align with their culture. Share your thoughts on flexible working and how you can contribute to a diverse team. This shows that you’re not just interested in the job, but also in being part of their community.
