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- Tasks: Engage in telephone sales and customer service to boost warranty renewals.
- Company: Join a dynamic finance team focused on customer satisfaction and compliance.
- Benefits: Enjoy flexible hours, training opportunities, and a supportive work environment.
- Why this job: Perfect for those who love sales and want to make a real impact.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Work hours are Monday to Friday with occasional Saturday shifts.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Warranty Sales Co-ordinator
Reporting To: Financial Products Sales Manager
Department: Finance & Insurance Operations
Objective of the Role
To increase warranty and assistance policy renewals by utilising your sales skills when handling
telephone sales enquiries and customer service calls and updating systems accordingly.
To ensure all processes and procedures comply with FSA requirements.
Hours
Shifts are between 9am-6pm Monday to Friday and 9am-1pm Saturdays, (35 hours within these
hours)
Due to the nature of this position, hours may vary in line with business needs.
Main Duties
Telephone sales, renewals and enquiries
• Handle all external/internal sales, renewals and enquiries pro-actively, utilising your sales skills
at all times, following agreed procedures.
• Provide customers with warranty and assistance product features and benefits, in order to
assist in the purchase decision.
• Ensure product knowledge is kept continuously up-to-date through appropriate research and
training.
• Handle all calls within performance targets and professionally following agreed procedures.
Accurate data capture and input
• Capture all necessary information precisely and accurately relevant to product sales.
• Record all daily activity for reporting purposes.
FSA Compliance
• Operate within and adhere to the constraints of the current FSA regulations.
• Ensure that the sales process carried out follows the procedure based sales approach.
You will also be responsible for the following;
Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify the Company Health & Safety officer or the Managing Director of any Health &
Safety issues which may cause harm to fellow employees.
Training
• To advise your Manager or Team Leader of any areas of work for which you require any
additional training.
Quality Management System
• To work as a member of a team within the quality system and follow all documented quality
procedures and instructions.
Key Performance Areas
• To work towards achieving 100% on all Company, departmental, team and individual key
performance targets.
Appraisals
• Participate and contribute towards individual annual appraisals, team meetings and regular
one-to-one assessment sessions.
General
• To manage or assist with relevant ad-hoc projects as required by the Warranty Sales and
Administration Team Leader.
• Complete all appropriate administration.
• Provide relevant reports to the Warranty Sales Manager on a monthly basis.
• Carry out any other additional duties as requested by the Warranty Sales Manager from time
to time within the scope of your role.
• Maintain a consistent high level of performance as specified within the PMF.
Regulatory
• To work within and be compliant at all times with all relevant regulations and legislation
applicable to the role.
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Warranty Sales Co-ordinator employer: Allianz
Contact Detail:
Allianz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Sales Co-ordinator
✨Tip Number 1
Familiarise yourself with the warranty and assistance products we offer. Understanding the features and benefits will not only help you in sales but also show your genuine interest during interviews.
✨Tip Number 2
Practice your telephone sales skills. Since this role involves handling sales enquiries over the phone, consider role-playing scenarios with friends or family to build your confidence and refine your pitch.
✨Tip Number 3
Stay updated on FSA regulations relevant to our industry. Being knowledgeable about compliance will demonstrate your commitment to adhering to procedures and can set you apart from other candidates.
✨Tip Number 4
Prepare questions for your interview that reflect your understanding of the role and the company. This shows that you are proactive and genuinely interested in contributing to our team at StudySmarter.
We think you need these skills to ace Warranty Sales Co-ordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Warranty Sales Co-ordinator. Familiarise yourself with the key duties such as handling sales enquiries and ensuring compliance with FSA regulations.
Tailor Your CV: Highlight your sales experience and customer service skills in your CV. Make sure to include any relevant achievements that demonstrate your ability to meet performance targets and handle telephone sales effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you're a great fit. Mention specific skills related to warranty sales and your commitment to maintaining high standards of compliance.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Allianz
✨Showcase Your Sales Skills
Since the role involves handling telephone sales and customer service calls, be prepared to demonstrate your sales skills during the interview. Share specific examples of how you've successfully closed sales or handled customer inquiries in the past.
✨Understand FSA Regulations
Familiarise yourself with the Financial Services Authority (FSA) regulations relevant to warranty sales. Being able to discuss these regulations and how they impact the sales process will show that you are serious about compliance and understand the industry's standards.
✨Highlight Your Product Knowledge
The job requires keeping product knowledge up-to-date. Be ready to discuss how you stay informed about products and market trends. You might even want to research common warranty features and benefits to impress your interviewers.
✨Demonstrate Teamwork and Adaptability
As the role involves working within a team and possibly managing ad-hoc projects, share experiences that highlight your ability to work collaboratively and adapt to changing business needs. This will show that you can thrive in a dynamic environment.
