At a Glance
- Tasks: Analyse data to optimise resource planning and enhance customer experience.
- Company: Join Allianz, a leading global insurer with a commitment to innovation.
- Benefits: Enjoy flexible working, competitive salary, and a range of perks tailored for you.
- Other info: Inclusive workplace with opportunities for career growth and development.
- Why this job: Shape the future of resource planning and make a real impact on customer service.
- Qualifications: 2-5 years in resource planning or operations analysis; strong analytical skills required.
The predicted salary is between 33000 - 35000 £ per year.
At Allianz, we’re committed to delivering exceptional customer experience and driving operational excellence. As a Resource Planning Analyst, you’ll play a pivotal role in ensuring we have the right people, in the right place, at the right time—across all channels. You’ll combine data-driven insights with innovative forecasting techniques, including AI and digital solutions, to help us meet service levels and support our transformation journey.
Location and Salary:
- Available locations: Leeds, Birmingham, London and Bournemouth. Final location can be discussed during the interview process.
- Hybrid Working - Enjoy a balanced homebased role with regular travel required.
- Pay: Circa £33,000 - £35,000 per annum. Pay is based on relevant experience, skills for the role, and location.
About You
- Build accurate short- and long-term forecasts for multi-channel environments (voice, digital, chat, email).
- Use advanced analytics and AI-driven tools to improve forecasting accuracy.
- Incorporate digital interaction trends, including Chatbots and Voicebots, into planning models.
- Design and maintain efficient schedules to meet customer demand and business objectives.
- Respond dynamically to real-time changes and operational priorities.
- Track resource utilization and service levels across channels.
- Identify opportunities for improvement using predictive analytics and scenario modelling.
- Deliver clear, actionable reports and dashboards for senior stakeholders.
- Provide insight to support strategic decisions and transformation initiatives.
- Work closely with Operations, Digital, and Technology teams to align resource planning with business priorities.
- Share expertise on AI and digital forecasting to support innovation.
Essential Skills
- 2–5 years in resource planning, workforce management, or operations analysis.
- Advanced MS Excel and workforce management tools.
- Awareness of AI concepts and their application in resource planning.
- Experience with digital forecasting tools and multi-channel environments.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder engagement.
- Ability to adapt in a fast-paced, technology-driven environment.
Desirable Skills
- Degree in Business, Mathematics, Statistics, Data Science, or related field.
- Knowledge and experience of forecasting in a multi-channel environment, including digital channels.
- Skills in digital forecasting, particularly working with Chatbots and Voicebots.
- Experience with AI-powered workforce optimisation tools.
Why Allianz?
We’re proud to be one of the world’s most trusted insurers, and we know that our success depends on our people. At Allianz, you’ll have the opportunity to shape the future of resource planning, embrace innovation, and make a real impact on how we serve our customers.
What We Will Offer You
- Flexible buy/sell holiday options.
- Hybrid working.
- Annual performance related bonus.
- Contributory pension scheme.
- Development days.
- A discount up to 50% on a range of insurance products including car, home and pet.
- Retail discounts.
- Volunteering days.
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Integrity, Fairness, Inclusion & Trust
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer. We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
For any inquiries or to submit your application, please contact: Matthew Irvine. Closing date: 19th of June 2026. We reserve the right to close the advert early if we reach enough applications.
Join us. Let’s Care for Tomorrow.
Resource Planning Analyst employer: Allianz
At Allianz, we pride ourselves on being a leading employer that values innovation and employee development. As a Resource Planning Analyst, you'll enjoy a hybrid working model that promotes work-life balance, alongside a competitive benefits package including flexible holiday options, career development opportunities, and a commitment to diversity and inclusion. Join us in shaping the future of resource planning while making a meaningful impact in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planning Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Allianz on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Resource Planning Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of AI and digital forecasting tools. Be ready to discuss how you can leverage these in resource planning—show us you’re the perfect fit!
✨Tip Number 3
Practice your problem-solving skills with real-world scenarios. Think about how you would handle unexpected changes in resource demand and be prepared to share your thought process during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Allianz and making an impact.
We think you need these skills to ace Resource Planning Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resource Planning Analyst role. Highlight your experience with forecasting, analytics, and any AI tools you've used. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about resource planning and how you can contribute to our mission at Allianz. Keep it engaging and relevant to the job description.
Showcase Your Analytical Skills:Since this role involves a lot of data-driven decision-making, be sure to showcase your analytical skills in your application. Mention specific tools or methods you've used to improve forecasting accuracy or resource utilisation.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Allianz
✨Know Your Numbers
As a Resource Planning Analyst, you'll be dealing with data and forecasts. Brush up on your analytical skills and be ready to discuss how you've used data-driven insights in past roles. Prepare examples of how you've improved forecasting accuracy or resource utilisation.
✨Familiarise with AI Tools
Since the role involves AI and digital solutions, make sure you understand the basics of AI concepts and how they apply to resource planning. Be prepared to discuss any experience you have with AI-powered tools or digital forecasting methods, especially in multi-channel environments.
✨Showcase Your Communication Skills
Excellent communication is key for this role. Think about times when you've delivered actionable reports or engaged with stakeholders. Practice explaining complex data insights in simple terms, as you'll need to convey your findings clearly to senior stakeholders.
✨Adaptability is Key
The job requires responding dynamically to real-time changes. Prepare to discuss situations where you've had to adapt quickly to changing priorities or operational needs. Highlight your problem-solving skills and how you've successfully navigated fast-paced environments.
