Allianz is seeking a Real Time Resource Analyst to monitor and optimise day-to-day contact centre performance. You will work with Operations Managers, Workforce Planning and leadership teams, using real-time insights to influence decisions and protect service levels across multiple channels.
The role involves forecasting variances, managing capacity pressures and supporting incident management and resilience planning, with a focus on improving customer outcomes and operational efficiency.
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Real-Time Contact Centre Resource Analyst employer: Allianz
Allianz Commercial is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With a strong focus on career advancement through tailored training programmes and flexible working options, employees can thrive in their roles while enjoying a comprehensive benefits package. The home-based nature of the Senior Risk Control Surveyor position, combined with opportunities for travel across the UK, allows for a unique work-life balance and the chance to engage directly with clients in diverse environments.
