Commercial Property Claims Handler in Milton Keynes

The Commercial Property Claims Handler is responsible for managing and processing claims related to commercial properties, ensuring efficient and effective resolution to get the customer back to normal, in line with Allianz's standards and policies. This role involves liaising with customers, brokers, and other stakeholders to deliver exceptional customer service and maintain strong relationships.

Salary: Circa £24,227 - £33,000, depending on skills and experience. Training will take place 5 days a week for 6 weeks in the office. Once training is completed, you will be working on a hybrid basis of 2 days per week, 37.5 hours per week.

Location: Milton Keynes

Working pattern: Hybrid – attending the office twice per week.

Key Responsibilities:

• Assess and process commercial property claims from notification to settlement.
• Evaluate policy coverage and determine claim validity.
• Conduct thorough investigations and gather necessary documentation to support claims decisions.
• Collaborate with loss adjusters, suppliers and other experts as needed.
• Provide clear and timely communication to customers and brokers regarding claim status and decisions.
• Address customer queries and resolve issues promptly and professionally.
• Maintain accurate and comprehensive records of all claims activities.
• Ensure all claims are handled in accordance with Allianz's policies, procedures, and regulatory requirements.
• Stay informed about industry trends and changes in regulations affecting commercial property claims.

Qualifications and Experience:

• Experience in claims handling, preferably within commercial property.
• Knowledge of insurance policies, coverage, and claims processes.
• Excellent analytical and problem-solving skills.
• Effective communication and negotiation abilities.
• Ability to work independently and as part of a team.
• Proficiency in relevant software and claims management systems.
• Detail-oriented with strong organizational skills.
• Customer-focused with a commitment to delivering high-quality service.
• Adaptable and able to manage multiple priorities in a fast-paced environment.
• Proactive and solution-oriented approach.

We support the government scheme “Access to Work” please feel free to ask us about the access to work scheme.

What We Will Offer You:

• Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you.
• Flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training.
• Flexible buy/sell holiday options.
• Hybrid working.
• Annual performance related bonus.
• Contributory pension scheme.
• Development days.
• A discount up to 50% on a range of insurance products including car, home and pet.
• Retail discounts.
• Volunteering days.

Our Ways of Working:

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust:

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer. We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All:

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

Closing date: 06/04/2026

If you are an at-risk candidate facing potential redeployment, please include this information in your CV. For any inquiries or to submit your application, please contact: Georgie Hill.

We reserve the right to close the advert early if we reach enough applications. Join us - Let’s Care for Tomorrow.