Overview
In this role you drive global warranty audits, focusing on identifying avoidable costs and securing recoveries while building local capability across warranty business units. You will manage an end-to-end audit programme, from planning to reporting, using data-driven methods and QA to improve processes. You’ll collaborate with cross-functional teams and contribute to a governance framework in a dynamic, AI-enabled environment. This is a senior, impact-oriented position within the Excellence & Performance transversal team.
Pay / Benefits
- personal and professional development programs
- international mobility and career progression
- health and wellbeing initiatives
- Work Well programs for work-life balance
- flexible planning
- competitive career benefits
Responsibilities
- Plan and govern the global audit programme with risk-based OEM/dealer ranking
- Prepare data, extract claims from data warehouse, and select defensible samples
- Conduct audits by verifying claims against systems and evidence, detailing findings and impact
- Deliver training and quality audits, drive remediation, and feed into QA/leakage framework
- Report, recover and standardise globally; manage playbooks, KPI packs, and governance
- Operate in an AI-enabled environment with data governance and secure handling
Key requirements
- Degree in Engineering, Business, Finance or Audit
- Solid automotive warranty/aftsales/audit experience
- Advanced Excel required; Power BI preferred
- Experience with warranty/dealer management systems and data-warehouse extraction
- Fluent English; second European or Asian language advantageous
- Right to work in the UK and willingness to travel internationally
- Understanding of AI frameworks and ability to use AI tools for business tasks
- Diplomacy to challenge constructively
- Autonomy to manage end-to-end audits abroad
- Coaching external partners on process adherence
- Excel (advanced)
- Power BI
- Data-warehouse data extraction
Senior Expert Excellence & Performance (m/f/d) in London employer: Allianz
Allianz Commercial is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With a strong focus on career advancement through tailored training programmes and flexible working options, employees can thrive in their roles while enjoying a comprehensive benefits package. The home-based nature of the Senior Risk Control Surveyor position, combined with opportunities for travel across the UK, allows for a unique work-life balance and the chance to engage directly with clients in diverse environments.
