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- Tasks: Lead and inspire a high-performing team in the Travel Claims department.
- Company: Join Allianz Partners, a global leader in insurance solutions.
- Benefits: Enjoy a 35-hour work week, hybrid working, and career growth opportunities.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: GCSEs in English & Maths, strong communication, and proven leadership experience.
The predicted salary is between 50000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We are Allianz Partners, a global leader in assistance and insurance solutions across international health, assistance, automotive, and travel insurance. We operate in over 78 countries with more than 22,000 employees worldwide.
Join Our Team: Lead and Inspire in Travel Claims
We are looking for a dynamic and results-driven Claims Manager to lead our Travel Claims department. This role plays a key part in shaping service delivery while ensuring we consistently meet and exceed client KPIs and performance targets.
Reporting Line: Head of Travel Claims
What You'll Do
- Lead & Inspire
- Manage and develop a high-performing team, fostering collaboration and excellence to deliver outstanding customer experiences.
- Leading & Coaching
- Manage, mentor, and support Team Managers to achieve operational excellence.
- Ensure claims processes align with business objectives and deliver against SLAs/KPIs.
- Manage claims costs for the business and partners.
- Collaboration & Communication
- Lead monthly performance and departmental meetings.
- Ensure clear agendas and effective communication across teams.
- Motivation & Development
- Drive a high-performance culture through coaching and development.
- Maintain training records and identify improvement opportunities.
- Create and implement Personal Development Plans (PDPs).
- Drive Results
- Ensure the team meets and exceeds objectives through quality, efficiency, and continuous improvement.
- High-Performance Culture
- Build an engaged, collaborative environment aligned with Allianz's vision and values.
- Resource Planning & Efficiency
- Optimise resource allocation to meet KPIs.
- Strategically plan overtime within budget.
- Problem Solving & Support
- Provide guidance on complex claims.
- Manage escalated partner claims.
- Deliver reports and escalated key issues to senior leadership.
What We Offer
- Work-Life Balance: 35-hour working week with hybrid working (3 days in office, 2 from home).
- Collaborative Environment: Supportive and team-focused culture.
- Career Growth: Opportunities within a global organisation and leadership development.
- Learning & Development: Access to certifications and professional qualifications.
- Benefits: Pension and savings plans, share purchase scheme, mental health and wellbeing support, and more.
Additional Information: On-call requirement may be required due to the nature of the role.
About You
- GCSE (or equivalent) in English & Maths.
- Strong communication skills with clients and stakeholders.
- Proficiency in MS Word and Excel.
- Proficiency using LLM and AI tools.
- Understanding of FCA regulations.
- Resilience in a fast-paced environment.
- Proven leadership experience managing large teams.
- Strong strategic thinking capability.
- A successful track record as a Claims Manager.
Diversity & Inclusion: Allianz is committed to building a diverse and inclusive workforce. We welcome applications from all backgrounds and encourage employees to grow through varied experiences across the organisation.
Ready to Make an Impact? If you are a results-driven leader with a passion for customer service, we'd love to hear from you. Apply today and take the next step in your career with Allianz Partners.
Hub Manager (Claims) in London employer: Allianz
Contact Detail:
Allianz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hub Manager (Claims) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Hub Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Allianz Partners and understanding their values and culture. Tailor your responses to show how your leadership style aligns with their vision. We want to see that you can inspire and lead a team effectively!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've handled complex claims in the past. Use real examples to demonstrate your strategic thinking and resilience in fast-paced environments – that’s what we’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making an impact in the Travel Claims department.
We think you need these skills to ace Hub Manager (Claims) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Hub Manager role. Highlight your leadership experience and any relevant achievements in claims management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since strong communication is key for this position, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your proficiency in written communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Allianz
✨Know Your Stuff
Before the interview, make sure you understand Allianz Partners' mission and values. Familiarise yourself with their claims processes and KPIs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you inspired your team or improved performance. Be ready to discuss your coaching style and how you foster collaboration.
✨Communicate Clearly
Effective communication is key for this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your strong communication skills.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle complex claims or escalated issues. Prepare a few scenarios from your past experience where you successfully resolved challenges. This will highlight your strategic thinking and resilience in a fast-paced environment.