At a Glance
- Tasks: Lead headcount resource planning and manage site performance in a dynamic insurance environment.
- Company: Join Allianz Partners, a global leader in insurance with a collaborative culture.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a supportive team that values innovation and personal development.
- Why this job: Make a real impact on capacity planning and enhance operational efficiency.
- Qualifications: 3+ years in Workforce Management and experience with data analysis tools.
The predicted salary is between 51750 - 63250 £ per year.
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Job Overview Reporting to the Global Workforce Management Lead, the Workforce Headcount Planning Analyst is responsible for leading and managing the end-to-end headcount resource planning lifecycle and site performance to ensure effective management of all inbound and back office work types across a vast insurance enterprise.
The position will have high visibility to all internal operations teams.
Responsibilities
- Implement and maintain best practice resource planning practices.
- Manage the Global Capacity Model for long-term and short-term capacity planning processes.
- Collaborate with Senior Operational Leadership, Human Resources, Strategic Program Teams, and Finance to ensure smooth capacity planning.
- Provide contact volume allocation recommendations considering quality, productivity, and cost trade-offs.
- Mitigate capacity risks by managing dependencies across sites and geographies, and communicate dependencies effectively.
- Participate in global customer service initiatives and project rollouts.
- Contribute to automation and standardization projects within the Capacity Planning organization.
- Maintain headcount reporting and track attrition trends across skills, channels, and locations.
- Collaborate on risk mitigation strategies with stakeholders.
- Other Requirements
- Support project assignments as needed.
- Mentor the wider Workforce Management team, promote best practices, and enhance team performance.
- Identify potential risks to capacity and develop contingency plans.
Requirements
- At least 3+ years in Workforce Management within a contact centre environment.
- Minimum 2+ years in capacity planning and forecasting roles.
- Experience with WFM platforms like Verint, Aspect, IEX.
- Proficiency in data modeling, statistical analysis, and visualization tools such as Power BI, Access, and SQL.
- Ability to interpret data for performance trends and improvements.
- Experience presenting long-term scenarios to senior leadership.
- Behavioral Competencies
- Customer-focused with excellent interpersonal skills.
- Strong problem-solving abilities.
- Results-oriented with ownership of tasks.
- High attention to detail.
- Team player with initiative.
- Motivated, innovative, and able to work under pressure.
- Capable of prioritizing and managing work independently.
- Influential leader by example.
Referrals increase your chances of interviewing at Allianz Partners by 2x. Get notified about new Planning Analyst jobs in Croydon, England, United Kingdom.
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Capacity Planning Analyst in London employer: Allianz
Allianz Commercial is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With a strong focus on career advancement through tailored training programmes and flexible working options, employees can thrive in their roles while enjoying a comprehensive benefits package. The home-based nature of the Senior Risk Control Surveyor position, combined with opportunities for travel across the UK, allows for a unique work-life balance and the chance to engage directly with clients in diverse environments.
StudySmarter Expert Advice🤫
We think this is how you could land Capacity Planning Analyst in London
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We think you need these skills to ace Capacity Planning Analyst in London
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✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Allianz.
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