At a Glance
- Tasks: Manage legal expenses claims from start to finish, ensuring customer satisfaction.
- Company: Join Allianz, the world's number one insurance brand with a supportive culture.
- Benefits: Enjoy flexible working, competitive salary, and a range of perks including discounts and bonuses.
- Other info: Flexible working options and commitment to diversity and inclusion.
- Why this job: Make a real impact by helping customers navigate their legal claims with clarity and support.
- Qualifications: Strong knowledge of Legal Expenses Insurance and excellent communication skills required.
The predicted salary is between 33000 - 33000 € per year.
We have a fantastic opportunity to join our family of talented people as a Claims Handler. You will be working within the Technical Claims Department of the Legal Expenses division based in Victoria Street, Bristol. Once trained, you will be required to attend the office a minimum of one day a week with the flexibility to work from home.
The role will include managing legal expenses claims from the opening stages through to conclusion. This will involve assessing technical legal claims against Home, Motor, Commercial and Travel policy wordings, carrying out further investigations, appointing and managing solicitors, liaising directly with policyholders, brokers and solicitors, answering wide-ranging queries and assessing costs incurred at conclusion.
You will work closely within a team supporting each other but will need to work independently managing your own caseload and prioritising your work so that customer expectations and service levels are met. Customer satisfaction is a high priority for us.
Salary Information
Pay: Circa £33,000 per year. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About You
You will be managing a varied caseload of Before the Event legal expenses claims from initial notification through to conclusion. You will be assessing technical legal claims against Home, Motor, Commercial and Travel policy wordings. You will be carrying out investigations to determine policy coverage and claim validity. You will be appointing and managing solicitors throughout the claims process. You will be liaising directly with policyholders, brokers and external solicitors to provide clear updates and guidance. You will be explaining complex legal and policy decisions in a clear, customer-focused manner. You will be assessing legal costs incurred at claim conclusion to ensure accuracy and fairness. You will be prioritising and managing your own workload independently while contributing to a supportive team environment.
Essential Skills
- Strong technical knowledge of Legal Expenses Insurance, including end-to-end claims processes and policy interpretation
- Excellent written and verbal communication skills, with the ability to explain complex legal decisions clearly to non-technical audiences
- Sound decision-making and analytical ability to assess coverage, merits, and claim validity accurately
- Stakeholder management skills, enabling effective relationships with policyholders, brokers, solicitors, and internal colleagues
- Negotiation and influence skills to achieve fair and positive outcomes for customers while managing challenge objectively
- Strong organisational and time-management skills to prioritise and manage a varied and demanding caseload
- Exceptional attention to detail, particularly when handling technical documentation, investigations, and costs assessments
- Good understanding of regulatory requirements, including Financial Ombudsman Service (FOS) expectations and best practice
Desirable Skills
- Responsible Artificial Intelligence usage.
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from - so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Integrity, Fairness, Inclusion & Trust
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
For any inquiries or to submit your application, please contact: Matthew Irvine
Closing date 19/5/2026. We reserve the right to close the advert early if we reach enough applications.
Join us - Let’s Care for Tomorrow.
Legal Expenses Technical Claims Handler employer: Allianz
Allianz is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. With flexible working options, a comprehensive benefits package, and opportunities for career growth within the global Allianz Group, employees can thrive in their roles while enjoying a healthy work-life balance. Located in the vibrant city of Bristol, our team is dedicated to delivering outstanding customer service in a collaborative environment, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Legal Expenses Technical Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your skills. This will help you answer questions confidently and show that you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more natural you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Legal Expenses Technical Claims Handler
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in legal expenses claims. We want to see how your skills match the role, so don’t hold back on showcasing your technical knowledge!
Show Off Your Communication Skills:Since you'll be explaining complex legal decisions to non-technical audiences, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect this ability.
Highlight Your Organisational Skills:We’re looking for someone who can manage their own caseload effectively. In your application, mention any experiences where you’ve successfully prioritised tasks or managed multiple responsibilities at once.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Allianz
✨Know Your Legal Stuff
Brush up on your technical knowledge of Legal Expenses Insurance. Be ready to discuss the end-to-end claims process and how you interpret policy wordings. This will show that you’re not just familiar with the basics but can handle the complexities of the role.
✨Communicate Clearly
Practice explaining complex legal concepts in simple terms. You might be asked to demonstrate this during the interview, so think of examples where you've had to break down difficult information for non-technical audiences. Clear communication is key!
✨Show Your Organisational Skills
Prepare to talk about how you manage your workload and prioritise tasks. Think of specific examples where you successfully handled a varied caseload. This will highlight your time-management skills and ability to work independently while still being a team player.
✨Be Ready for Stakeholder Scenarios
Expect questions about managing relationships with policyholders, brokers, and solicitors. Prepare some scenarios where you’ve effectively negotiated or influenced outcomes. This will demonstrate your stakeholder management skills and your ability to achieve positive results.
