At a Glance
- Tasks: Use data and AI to forecast resource needs and optimise scheduling.
- Company: Join Allianz, a leader in insurance with a commitment to diversity.
- Benefits: Enjoy flexible holidays, hybrid work, and discounts on insurance products.
- Other info: Great career growth opportunities and a supportive workplace culture.
- Why this job: Make an impact by shaping resource planning in a tech-driven environment.
- Qualifications: 2-5 years in resource planning and strong analytical skills required.
The predicted salary is between 35000 - 35000 £ per year.
At Allianz, the Resource Planning Analyst role ensures the right people are in the right place at the right time across all channels. You will combine data‑driven insights with forecasting techniques, including AI and digital solutions, to meet service levels and support our transformation journey.
Location: Leeds, Birmingham, London, Bournemouth (final location discussed during interview). Hybrid working with regular travel.
Pay: £33,000‑£35,000 per annum, based on experience, skills, and location.
Responsibilities
- Build accurate short‑ and long‑term forecasts for multi‑channel environments (voice, digital, chat, email).
- Use advanced analytics and AI‑driven tools to improve forecasting accuracy.
- Incorporate digital interaction trends, including chatbots and voicebots, into planning models.
- Design and maintain efficient schedules to meet customer demand and business objectives.
- Respond dynamically to real‑time changes and operational priorities.
- Track resource utilisation and service levels across channels.
- Identify opportunities for improvement using predictive analytics and scenario modelling.
- Deliver clear, actionable reports and dashboards to senior stakeholders.
- Provide insights to support strategic decisions and transformation initiatives.
- Collaborate with Operations, Digital, and Technology teams to align resource planning with business priorities.
Required Qualifications
- 2‑5 years experience in resource planning, workforce management, or operations analysis.
- Advanced MS Excel skills and familiarity with workforce management tools.
- Awareness of AI concepts and application in resource planning.
- Experience with digital forecasting tools in multi‑channel environments.
- Strong analytical and problem‑solving skills.
- Excellent communication and stakeholder engagement.
- Ability to adapt in a fast‑paced, technology‑driven environment.
Desirable Skills
- Degree in Business, Mathematics, Statistics, Data Science, or related field.
- Knowledge and experience of forecasting in a multi‑channel environment, including digital channels.
- Skills in digital forecasting, particularly with chatbots and voicebots.
- Experience with AI‑powered workforce optimisation tools.
Benefits
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance‑related bonus
- Contributory pension scheme
- Development days
- Discount up to 50% on a range of insurance products (car, home, pet)
- Retail discounts
- Volunteering days
Equality & Diversity
Allianz is an equal opportunity employer. We are committed to diversity, equality of opportunity, gender equity, and balanced gender representation. We support applications from neurodivergent and disabled candidates, offering tailored adjustments.
Accessibility
Under the Disability Confident Scheme, we offer an Offer an Interview Scheme for candidates meeting essential skills. For assistance with the application, including larger text, hard copies, or spoken applications, contact our Resourcing team.
Resource Planning Analyst in Leeds employer: Allianz
Allianz is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible hybrid working model across vibrant locations like Leeds, Birmingham, London, and Bournemouth. With a strong focus on innovation through AI and digital solutions, employees benefit from a supportive work culture that encourages collaboration, continuous learning, and diversity, alongside attractive perks such as performance bonuses, generous holiday options, and significant discounts on insurance products.
