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For Companies At a Glance
- Tasks: Coordinate incident management processes, from notification to analysis and reporting.
- Company: Join Allianz, the world's leading insurance brand, committed to innovation and inclusivity.
- Benefits: Enjoy hybrid working, flexible hours, performance bonuses, and discounts on insurance products.
- Why this job: Be part of a dynamic team that values work-life balance and personal growth.
- Qualifications: Knowledge of IT, risk management, and strong communication skills are essential.
- Other info: We support neurodiversity and offer tailored adjustments for success.
The predicted salary is between 32000 - 44000 £ per year.
Role Description
In this role you will support the end-to-end Incident Coordination process for AzUK. This includes incident notification, assessment, prioritisation, escalation, response team activation, meeting coordination, recording, reporting, trend and root cause analysis.
We offer hybrid working options, with flexibility to support your work-life balance.
Salary Information
Pay: Circa £38,000 per year.
Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About You
- Building and maintaining relationships with key stakeholders across AZUK and other AZ entities.
- Receiving notifications of incidents through monitoring multiple channels.
- Gathering information to support the assessment of incidents; assessing and prioritizing incidents.
- Escalating as appropriate to tactical and strategic levels and activating response teams.
- Maintaining and operating emergency notification systems.
- Coordinating and facilitating response team meetings, both physically and virtually.
- Scribing for coordination calls, ensuring key decisions are recorded and actions tracked through to completion; providing continuous communication throughout the incident.
- Extracting data from systems and conducting trend and root cause analysis.
Essential Skills
- Knowledge of AzUK business areas, including important business services.
- Knowledge of IT, IS, Fraud, Compliance and Risk, as they relate to business areas.
- Facilitate the process for incident management meetings with stakeholders at all levels.
- Accurately scribe incident calls, recording decision-making; communicating effectively.
- Enter data to, and extract management information from, Salesforce and ServiceNow.
- Interpret technical information and communicate clearly to senior stakeholders.
We support the government scheme \”Access to Work\” please feel free to ask us about the access to work scheme.
Desirable Skills
- Recent experience in a corporate risk or resilience role.
- Experience of working in a busy operations support role, with the ability to prioritise and remain calm under pressure
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that\’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That\’s on top of enjoying all the benefits you\’d expect from the world\’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it\’s right for our customers, our business and for you, then we\’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive – Your work life balance is important to us.
Integrity, Fairness, Inclusion & Trust
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community\’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.
We encourage our employees to advocate for their needs, whether it\’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.
Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
For any inquiries or to submit your application, please contact: Scott Burns.
If you are an at-risk candidate facing potential redeployment, please include this information in your CV.
Closing date: 8/8/2025
We reserve the right to close the advert early if we reach enough applications.
Join us – Let\’s Care for Tomorrow.
#LI-Hybrid
78862 | Operations | Professional | PG09 | Allianz UK | Full-Time | Permanent
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Incident Coordinator employer: Allianz
Contact Detail:
Allianz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Coordinator
✨Tip Number 1
Familiarise yourself with AzUK's business areas and key services. Understanding the specific operations and challenges they face will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Network with current or former employees of AzUK to gain insights into their incident management processes. This can provide you with valuable information that you can reference in your conversations with the hiring team.
✨Tip Number 3
Brush up on your skills with tools like Salesforce and ServiceNow, as these are essential for data extraction and management in this role. Being able to speak confidently about your experience with these systems can set you apart.
✨Tip Number 4
Prepare examples of how you've successfully managed incidents or crises in the past. Highlighting your ability to remain calm under pressure and effectively communicate with stakeholders will showcase your suitability for the role.
We think you need these skills to ace Incident Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Incident Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous roles that involved incident management, risk assessment, or stakeholder communication. Use specific examples to demonstrate your ability to handle pressure and coordinate effectively.
Showcase Your Skills: Make sure to mention your knowledge of IT, IS, Fraud, Compliance, and Risk as they relate to business areas. Include any experience with tools like Salesforce and ServiceNow, as well as your ability to communicate technical information clearly.
Personalise Your Application: Address your application to the hiring team and express your enthusiasm for the role and the company. Mention why you are particularly interested in working with Allianz and how you can contribute to their goals.
How to prepare for a job interview at Allianz
✨Understand the Incident Coordination Process
Familiarise yourself with the end-to-end incident coordination process, including notification, assessment, and escalation. Be prepared to discuss how you would handle incidents and prioritise tasks effectively.
✨Showcase Your Stakeholder Management Skills
Highlight your experience in building and maintaining relationships with key stakeholders. Be ready to provide examples of how you've successfully communicated and collaborated with different teams in previous roles.
✨Demonstrate Your Analytical Abilities
Prepare to discuss your experience with data extraction and trend analysis. You might be asked to interpret technical information, so practice explaining complex concepts clearly and concisely.
✨Exhibit Calmness Under Pressure
Since the role involves working in a busy operations support environment, be ready to share examples of how you've remained calm and prioritised tasks during high-pressure situations. This will show your ability to handle incidents effectively.
