At a Glance
- Tasks: Lead and inspire a high-performing team in the Travel Claims department.
- Company: Join Allianz Partners, a global leader in insurance solutions with a diverse culture.
- Benefits: Enjoy a 35-hour work week, hybrid working, and mental health support.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
- Why this job: Shape service delivery and exceed client expectations while growing your career.
- Qualifications: GCSEs in English & Maths, strong leadership, and communication skills required.
The predicted salary is between 49500 - 60500 £ per year.
This job is with Allianz Commercial, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. We are Allianz Partners, a global leader in assistance and insurance solutions across international health, assistance, automotive, and travel insurance. We operate in over 78 countries with more than 22,000 employees worldwide.
Join Our Team: Lead and Inspire in Travel Claims
We are looking for a dynamic and results-driven Claims Manager to lead our Travel Claims department. This role plays a key part in shaping service delivery while ensuring we consistently meet and exceed client KPIs and performance targets.
Reporting Line: Head of Travel Claims
What You'll Do
- Lead & Inspire: Manage and develop a high-performing team, fostering collaboration and excellence to deliver outstanding customer experiences.
- Manage, mentor, and support Team Managers to achieve operational excellence.
- Ensure claims processes align with business objectives and deliver against SLAs/KPIs.
- Manage claims costs for the business and partners.
Collaboration & Communication:
- Lead monthly performance and departmental meetings.
- Ensure clear agendas and effective communication across teams.
Motivation & Development:
- Drive a high-performance culture through coaching and development.
- Maintain training records and identify improvement opportunities.
- Create and implement Personal Development Plans (PDPs).
Drive Results:
- Ensure the team meets and exceeds objectives through quality, efficiency, and continuous improvement.
High-Performance Culture: Build an engaged, collaborative environment aligned with Allianz's vision and values.
Resource Planning & Efficiency:
- Optimise resource allocation to meet KPIs.
- Strategically plan overtime within budget.
Problem Solving & Support:
- Provide guidance on complex claims.
- Manage escalated partner claims.
- Deliver reports and escalate key issues to senior leadership.
What We Offer
- Work-Life Balance: 35-hour working week with hybrid working (3 days in office, 2 from home).
- Collaborative Environment: Supportive and team-focused culture.
- Career Growth: Opportunities within a global organisation and leadership development.
- Learning & Development: Access to certifications and professional qualifications.
- Benefits: Pension and savings plans, share purchase scheme, mental health and wellbeing support, and more.
Additional Information: On-call requirement may be required due to the nature of the role.
About You
- GCSE (or equivalent) in English & Maths.
- Strong communication skills with clients and stakeholders.
- Proficiency in MS Word and Excel.
- Proficiency using LLM and AI tools.
- Understanding of FCA regulations.
- Resilience in a fast-paced environment.
- Proven leadership experience managing large teams.
- Strong strategic thinking capability.
- A successful track record as a Claims Manager.
Diversity & Inclusion: Allianz is committed to building a diverse and inclusive workforce. We welcome applications from all backgrounds and encourage employees to grow through varied experiences across the organisation.
Hub Manager (Claims) in Eccles employer: Allianz
At Munich Re Specialty – Global Markets, we pride ourselves on being an exceptional employer that fosters a culture of support, innovation, and inclusivity. Our commitment to employee growth is reflected in our comprehensive benefits package, including generous annual leave, a non-contributory pension, and opportunities for professional development. Located in a vibrant community, we not only focus on individual success but also encourage our team to engage in local initiatives, making a meaningful impact both within and outside the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Manager (Claims) in Eccles
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Allianz). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Allianz. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Hub Manager (Claims) in Eccles
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Allianz.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Allianz. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Allianz
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Allianz to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Allianz, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Allianz's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
