Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, sell insurance products, and provide exceptional service over the phone.
- Company: Allianz is a leading global insurance and asset management company focused on diversity and inclusion.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Join a caring company that values customer experience and offers growth in a dynamic industry.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Work 35 hours a week with shifts from Monday to Saturday.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Customer Sales Co-Ordinator – Travel Insurance Hub
Reporting to: Customer Sales Manager – Travel Insurance Hub
Department: Travel Experience Hub
OBJECTIVE OF THE ROLE
To provide a professional and proactive approach in selling insurance products or upgrades in line with the principles of treating customers fairly.
Maximise sales opportunities by utilising your sales skills, ensuring the best and most appropriate products are discussed with customers during telephone calls.
Deliver outstanding experiences to customers each and every day in line with our Business Partners contractual agreements.
HOURS
Based on 35 hours per week. Shifts covering 8am to 6pm Monday to Friday and 9am to 1pm on Saturday. Hours may vary in line with the needs of the business.
MAIN RESPONSIBILITIES
Quality and Customer Focus
Our vision is to be renowned as the caring premium UK insurance provider. We strive to deliver an exceptional customer experience throughout the claim lifecycle.
- Handle all incoming and outgoing telephone calls in a helpful, friendly, polite, and professional manner.
- Follow specific call guides or processes as required.
- Handle customer objections positively and actively attempt to overcome them in line with sales guidance materials. Build rapport with callers.
- Look for opportunities to upgrade cover levels through effective listening and identifying customer needs.
- Carry out outbound sales activities, ensuring compliance with regulatory and customer service standards.
- Capture all requested data and provide information to callers.
- Respond to correspondence according to procedures.
- Perform administrative tasks within the department.
- Inform Supervisor/Manager of any service failures or potential issues.
FCA Compliance
- Operate within and adhere to all FCA regulations.
- Follow the procedure-based sales approach.
Communication, Collaboration, and Engagement
- Participate in performance reviews, team meetings, and provide feedback.
- Maintain up-to-date knowledge of the brands and products.
- Share product and technical updates with the team.
- Highlight customer feedback or product trends to management.
Training and Coaching
- Participate in feedback sessions and training programs.
- Engage positively in training opportunities.
- Identify areas for improvement and seek additional training if needed.
Complaint Handling
- Handle regulated complaints within FCA guidelines.
- Escalate serious or contentious issues promptly.
- Manage complaints to resolution within your authority limits.
Additional Responsibilities
- Maintain a safe and tidy work area.
- Notify management of health and safety issues.
About Allianz
Allianz Group is a trusted global insurance and asset management company. We are committed to diversity and inclusion and are proud to be an equal opportunity employer. We welcome applications from all backgrounds.
Join us and let\’s care for tomorrow.
#J-18808-Ljbffr
Customer Service Advisor employer: Allianz
Contact Detail:
Allianz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the travel insurance products offered by Allianz. Understanding the specifics of these products will help you engage customers effectively and demonstrate your expertise during calls.
✨Tip Number 2
Practice active listening skills. This is crucial for identifying customer needs and overcoming objections, which are key aspects of the role. Role-playing scenarios with friends or family can be a great way to hone this skill.
✨Tip Number 3
Brush up on your communication skills. Since you'll be handling calls, being clear, friendly, and professional in your tone will make a significant difference in building rapport with customers.
✨Tip Number 4
Stay updated on FCA regulations related to insurance sales. Knowing these guidelines will not only help you comply but also enhance your credibility when discussing products with customers.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Advisor. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, sales skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide exceptional customer experiences.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've successfully handled customer interactions and sales in the past, showcasing your proactive approach and ability to build rapport.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Allianz
✨Showcase Your Customer Service Skills
During the interview, highlight your previous experience in customer service roles. Be prepared to share specific examples of how you've handled difficult customers or resolved complaints, as this will demonstrate your ability to provide outstanding experiences.
✨Demonstrate Sales Acumen
Since the role involves selling insurance products, be ready to discuss your sales techniques. Share instances where you successfully identified customer needs and upsold products, showcasing your proactive approach to maximising sales opportunities.
✨Familiarise Yourself with FCA Regulations
Understanding the Financial Conduct Authority (FCA) regulations is crucial for this position. Brush up on these guidelines before your interview, as it will show your commitment to compliance and your readiness to operate within regulatory frameworks.
✨Prepare Questions About the Company
Engage your interviewers by preparing thoughtful questions about Allianz and its values. This not only shows your interest in the company but also allows you to assess if their culture aligns with your own values, particularly regarding customer care and teamwork.
