At a Glance
- Tasks: Deliver excellent customer service by resolving enquiries and building strong relationships.
- Company: Join Allianz, the world's number one insurance brand with a focus on inclusion.
- Benefits: Enjoy flexible working, competitive salary, and discounts on insurance products.
- Other info: Hybrid role with opportunities for career growth and personal development.
- Why this job: Make a real impact in customer experience while developing your skills.
- Qualifications: Previous customer-facing experience and strong communication skills required.
The predicted salary is between 27008 - 27008 £ per year.
An exciting opportunity for a Customer Representative to join the Digital team. As a Customer Representative, you’ll play a key role in delivering excellent customer experience by resolving enquiries quickly and effectively. You’ll build strong rapport with customers while maintaining high service and quality standards, ensuring all interactions align with regulatory requirements and company guidelines. This is a hybrid role based in our Leeds office.
Salary Information
Pay: Circa £27,007.50 per year. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
You will work 37.5 hours per week on an 8-week rolling rota, working between 6–9-hour shifts that fall within the following:
- Monday to Friday: Between 8:00am and 8:00pm.
- Saturday: 9:00am - 5:00pm.
- Sunday: 10:00am – 4:00pm.
Over each 8-week period, you’ll typically work 2 weekends. Typically, shifts start at either 08:00, 09:00, 10:00 or 11:30.
About You
Ensures positive customer interactions and takes responsibility for reaching a good customer resolution either individually or through the support of others. Answers or initiates contact with customers across digital and telephony channels to resolve their queries and complaints, completing any actions required. Follows through on actions agreed with customer by updating all relevant systems or passing case ownership as required. Keeps own training and technical knowledge up-to-date. Attends and contributes to team meetings, 121s, and coaching sessions, acts upon feedback to continually improve performance.
Essential Skills
To be successful in this role, you will have:
- Previous experience in a customer-facing role.
- Strong relationship-building skills, including the ability to influence and persuade.
- Knowledge of insurance products or services.
- Strong interpersonal awareness, resilience, perseverance, self-motivation, and confidence in handling a range of customer situations.
- Demonstrable ability to take ownership; resilience and perseverance to find the right outcome and resolution for the customer.
- Understanding of policy administration systems.
- Ability to multi-skill across channels.
- Ability to collaborate with work colleagues for best practice and knowledge sharing.
- Proficient in MS Outlook and Word.
- Excellent written communication skills and a passion for customer service.
- Understanding of product/proposition/process as well as a comprehensive working knowledge of regulatory policy, principles and rules.
Desirable Skills
Understanding of Responsible AI principles.
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Integrity, Fairness, Inclusion & Trust
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
For any inquiries or to submit your application, please contact: Matthew Irvine
Closing date: 31/08/2026
Join us - Let’s Care for Tomorrow.
Customer Representative employer: Allianz
At Munich Re Specialty – Global Markets, we pride ourselves on being an exceptional employer that fosters a culture of support, innovation, and inclusivity. Our commitment to employee growth is reflected in our comprehensive benefits package, including generous annual leave, a non-contributory pension, and opportunities for professional development. Located in a vibrant community, we not only focus on individual success but also encourage our team to engage in local initiatives, making a meaningful impact both within and outside the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allianz. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allianz before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allianz:Your cover letter is your chance to shine! Tell us why you want to work at Allianz specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allianz!
How to prepare for a job interview at Allianz
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
