At a Glance
- Tasks: Join a dynamic team to enhance customer experiences and drive meaningful change.
- Company: Allianz, a leading global insurance brand with a focus on innovation and inclusion.
- Benefits: Flexible working, competitive salary, performance bonuses, and extensive career development opportunities.
- Other info: Hybrid role with flexible hours and a commitment to work-life balance.
- Why this job: Make a real impact on customer journeys while working in a supportive and inclusive environment.
- Qualifications: Experience in customer experience and strong analytical skills are essential.
The predicted salary is between 55000 - 55000 £ per year.
You will work as part of a customer-focused team to support and deliver customer and broker experience strategy and continuous improvement initiatives. This is an exciting opportunity to influence business outcomes, enhance customer journeys, and shape best-in-class experiences across Allianz.
Location: This role is based in our Guilford office, please note that this is a hybrid working role with the expectation to attend the office a minimum of 2 days per week.
Salary Information: Pay: Circa £55,000 per year. This is based on your experience, skills and location and is part of our total rewards package.
About You
- You are hungry to drive meaningful change, bringing creativity, curiosity and fresh thinking to challenge the status quo and deliver better outcomes for customers, brokers and the business.
- You lead or support the planning and execution of customer experience initiatives.
- You analyse customer feedback and operational data to identify pain points and opportunities for improvement.
- You use customer insight and market knowledge to inform strategic decisions and improve commercial outcomes.
- You stay up to date with industry trends and CX best practices to continuously enhance the business offering.
- You benchmark current customer experiences and introduce innovative ideas to drive future improvements.
- You contribute to the design of seamless, high-quality customer and broker journeys.
- You represent the customer perspective across cross-functional projects and strategic initiatives.
Essential Skills
- Strong expertise in customer experience principles, frameworks and best practice.
- Deep knowledge of the intermediated UK commercial insurance market, with experience in frontline commercial insurance trading (e.g. in brokerage or insurer).
- Strong analytical skills with the ability to interpret data and drive actionable improvements.
- Excellent organisational and time management skills with the ability to prioritise effectively.
- Strong communication and interpersonal skills, able to influence stakeholders at all levels.
- Ability to balance strategic thinking with attention to detail.
- Understanding of Consumer Duty and conduct requirements within the insurance industry.
- Experience in a customer-focused role with evidence of driving change through insight.
- Experience working in matrix environments and collaborating across teams.
Desirable Skills
- ACII qualification or progress towards completion.
- CX qualification or equivalent experience.
- Exposure to customer vulnerability and conduct considerations.
- Responsible Artificial Intelligence usage.
What We Will Offer You
- Flexible buy/sell holiday options.
- Hybrid working.
- Annual performance related bonus.
- Contributory pension scheme.
- Development days.
- A discount up to 50% on a range of insurance products including car, home and pet.
- Retail discounts.
- Volunteering days.
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Integrity, Fairness, Inclusion & Trust
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
For any inquiries or to submit your application, please contact: Aoife Magee.
Closing date: 08/07/2026. We reserve the right to close the advert early if we reach enough applications.
Join us - Let’s Care for Tomorrow.
Customer Experience Consultant employer: Allianz
Allianz is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model from our Guilford office. With a strong commitment to inclusivity and flexibility, we provide a comprehensive benefits package, including performance bonuses, development days, and generous discounts on insurance products, all while fostering a culture of innovation and collaboration. Join us to make a meaningful impact in customer experience and enjoy a rewarding career with one of the world's leading insurance brands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allianz. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allianz before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allianz:Your cover letter is your chance to shine! Tell us why you want to work at Allianz specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allianz!
How to prepare for a job interview at Allianz
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
