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- Tasks: Support customers needing roadside assistance with empathy and efficiency.
- Company: Join Allianz, a global leader in insurance and asset management, dedicated to employee growth.
- Benefits: Enjoy hybrid work, private medical cover, pension scheme, and paid volunteering days.
- Why this job: Be part of a caring team that values your development and offers real growth opportunities.
- Qualifications: Strong communication skills and a customer-focused mindset; experience in customer service is a plus.
- Other info: Flexible hours, including weekends; all IT equipment provided for home working.
The predicted salary is between 22000 - 30000 £ per year.
Job Title – Customer Assistance Coordinator
Department – Roadside
Location – Birmingham (Centre City House, Hill Street, B5 4US)
Salary – £27,013.60
Bonus – £2,045 performance bonus
Start Date – July 7th
The Role:
As a Customer Assistance Coordinator, you\’ll play a vital role in supporting customers who require roadside assistance, delivering prompt, professional, and compassionate service. You\’ll be part of a dynamic, customer-focused team that strives to provide a smooth and reassuring experience during stressful situations.
This is a fantastic opportunity to join a global organisation that genuinely values its people and offers real opportunities for growth and development.
Hours & Working Pattern:
This is a 35-hour per week position, with shifts scheduled between 7:00 AM – 6:00 PM, Monday through Sunday.
The role follows a hybrid working model. All necessary IT equipment will be provided (PC, dual monitors, keyboard, and mouse)
You Will:
- Respond to customer calls with professionalism, empathy, and efficiency
- Proactively manage each assistance case to ensure timely and appropriate service delivery
- Communicate updates clearly and consistently to customers
- Work within established call guidelines and procedures to meet quality standards
- Collaborate with your team and management to drive service excellence
About You:
- Strong verbal communication and listening skills
- Customer-focused with a calm and solutions-driven approach
- Comfortable using multiple systems and managing tasks simultaneously
- Ability to work flexible hours, including weekends and bank holidays
- A reliable and professional home working setup
Desirable:
- Experience in a customer service, call centre, or emergency services environment
- Understanding of roadside assistance processes or motor claims
Staff Benefits:
At Allianz Partners, we believe in rewarding our people and supporting their growth. In return for your skills, we offer:
- Pension Scheme – Auto-enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service
- Private Medical Cover
- Life Assurance – 4x your annual basic salary
- Flu Vaccinations & Eye Care Vouchers
- Free Roadside Assistance – After 6 months\’ probation
- Travel Insurance – At a discounted rate
- Interest-Free Season Ticket Loan – After probation
- 3 Paid Volunteering Days Per Year – After 12 months of service
- Discounts – On Allianz products and a wide range of retail and lifestyle brands
- Comprehensive Employee Assistance Programme (EAP) – 24/7 support for wellbeing, legal, and financial matters
- Recognition & Rewards – For high performance and long service
About Allianz:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don\’t just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let\’s care for tomorrow.
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Customer Assistance Coordinator employer: Allianz
Contact Detail:
Allianz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Coordinator
✨Tip Number 1
Familiarise yourself with the roadside assistance processes and common customer scenarios. This knowledge will help you demonstrate your understanding of the role during any interviews or discussions.
✨Tip Number 2
Practice your verbal communication skills by engaging in mock calls with friends or family. Focus on being clear, empathetic, and efficient, as these are key traits for a Customer Assistance Coordinator.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from past experiences where you successfully managed stressful situations. This will highlight your calm and solutions-driven approach.
✨Tip Number 4
Research Allianz Partners and their values to align your responses with their mission during interviews. Demonstrating that you share their commitment to customer care can set you apart from other candidates.
We think you need these skills to ace Customer Assistance Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistance Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service experience and your ability to handle stressful situations with empathy and professionalism. Use specific examples to demonstrate your skills and how they relate to the role.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service, call centres, or emergency services. Mention specific achievements or situations where you successfully managed customer needs or resolved issues.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Allianz
✨Show Empathy and Professionalism
As a Customer Assistance Coordinator, you'll need to demonstrate your ability to handle stressful situations with empathy. During the interview, share examples of how you've provided compassionate service in previous roles, especially in customer-facing scenarios.
✨Familiarise Yourself with Roadside Assistance Processes
Understanding the basics of roadside assistance and motor claims can set you apart from other candidates. Research common scenarios and solutions that customers might face, and be prepared to discuss how you would handle them.
✨Highlight Your Communication Skills
Strong verbal communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to role-play potential customer interactions to showcase your ability to communicate effectively under pressure.
✨Demonstrate Flexibility and Team Collaboration
The job requires working flexible hours and collaborating with a team. Be ready to discuss your availability and provide examples of how you've successfully worked within a team to achieve common goals, especially in a customer service environment.
