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For Companies At a Glance
- Tasks: Assist customers with empathy and efficiency while managing assistance cases.
- Company: Join Allianz, a trusted leader in insurance and asset management.
- Benefits: Enjoy competitive salary, private medical cover, and paid volunteering days.
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 27000 - 30000 £ per year.
Overview
Job Title: Customer Assistance Coordinator
Department: Roadside
Location: Croydon (Hybrid)
Salary: £27,013.60 per year
Bonus: £2,045 performance bonus
Start Date: 20 October – 17 November
Responsibilities
- Respond to customer calls with professionalism, empathy, and efficiency.
- Proactively manage each assistance case to ensure timely and appropriate service delivery.
- Communicate updates clearly and consistently to customers.
- Work within established call guidelines and procedures to meet quality standards.
- Collaborate with your team and management to drive service excellence.
About You / Qualifications
- Strong verbal communication and listening skills.
- Customer-focused with a calm and solutions-driven approach.
- Comfortable using multiple systems and managing tasks simultaneously.
- Ability to work flexible hours, including weekends and bank holidays.
- A reliable and professional home working setup.
Working Pattern
This is a 35-hour per week position, with shifts scheduled between 7:00 AM – 6:00 PM, Monday through Sunday. The role follows a hybrid working model. All necessary IT equipment will be provided (PC, dual monitors, keyboard, and mouse).
Benefits
- Pension Scheme – Auto-enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service.
- Private Medical Cover
- Life Assurance – 4x your annual basic salary
- Flu Vaccinations & Eye Care Vouchers
- Free Roadside Assistance – After 6 months\’ probation
- Travel Insurance – At a discounted rate
- Interest-Free Season Ticket Loan – After probation
- 3 Paid Volunteering Days Per Year – After 12 months of service
- Discounts – On Allianz products and a wide range of retail and lifestyle brands
- Comprehensive Employee Assistance Programme (EAP) – 24/7 support for wellbeing, legal, and financial matters
- Recognition & Rewards – For high performance and long service
About Allianz
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don’t just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let’s care for tomorrow.
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Customer Assistance Coordinator employer: Allianz
Contact Detail:
Allianz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, check out Allianz's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Assistance Coordinator, you'll need to respond to calls with professionalism and empathy. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During the interview, be prepared to discuss how you've managed multiple tasks simultaneously in previous roles. Use specific examples to highlight your organisational skills.
✨Tip Number 4
Apply through our website! We at StudySmarter encourage you to submit your application directly on our platform. It’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Customer Assistance Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Assistance Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role is all about responding to customers with professionalism and empathy, don’t forget to demonstrate your strong verbal communication skills in your application. Use clear and concise language to show us you can communicate effectively.
Be Yourself: We love authenticity! Let your personality shine through in your application. Share your passion for customer service and how you approach problem-solving. This helps us get a feel for who you are beyond just your qualifications.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Allianz
✨Know Your Customer Service Basics
Brush up on the key principles of customer service, especially empathy and professionalism. Be ready to share examples from your past experiences where you successfully handled customer queries or complaints.
✨Familiarise Yourself with the Role
Understand the responsibilities of a Customer Assistance Coordinator. Think about how your skills align with managing assistance cases and communicating updates effectively. Prepare to discuss how you would handle specific scenarios.
✨Practice Your Communication Skills
Since strong verbal communication is crucial, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on maintaining a calm and solutions-driven approach.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
