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- Tasks: Drive quality management and operational support for Specialty Lines in a global environment.
- Company: Allianz, a leading global insurance provider with a commitment to innovation and sustainability.
- Benefits: Personal development courses, flexible work-life balance, and a supportive work environment.
- Why this job: Join a diverse team and make a real impact in the insurance industry.
- Qualifications: Experience in business operations and quality processes; proficiency in Excel is a plus.
- Other info: Hybrid role with opportunities for international mobility and career progression.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About us
Allianz is a leading global insurance and financial services provider, founded in 1890 and headquartered in Munich, Germany. Operating in over 70 countries, Allianz serves 126 million customers with products like property and casualty insurance, life and health insurance, asset management, and business solutions. Known for financial strength, innovation, and sustainability, Allianz is committed to customer‑centricity, diversity, and excellence. With over 150,000 employees worldwide, Allianz is a trusted name in the industry.
What you will do
Allianz Partners has high ambition to develop Specialty Lines worldwide. As part of Global Operations, in Specialty Lines we are responsible for 3 sub‑lines of business: Easy Living, MDDR and Automotive Warranty. This role aims at providing timely operational support to our platform teams by enabling optimal quality‑management mechanisms, monitoring strategic KPIs such as VOC, customer satisfaction, complaints and other OPS metrics. Guaranteeing robust procedures to comply with standards and regulatory needs, enabling capabilities to deliver excellence, such as learning & development, quality assurance while supporting experts in risk monitoring and operations analytics. This role is a hybrid role; however for onboarding and training purposes there will be a requirement to be in the office on joining.
Responsibilities
- Global strategy and local execution
- Compliance with standards and guidelines
- Quality management and assurance
- Learning & development
- Contributing to other operations support activities: fraud prevention and management, leakage control, operations analytics.
Quality Management & Excellence
Ensure compliance with standards and regulatory requirements related to quality, claims and customer protection. Ensure timely complaints management and quality assurance in defined scope. Foster Specialty Lines LOB‑Organization as oneTeam by enabling global mechanisms for quality management, tools, reporting, governance in line with an organization of ~1000 employees in operations.
Learning & Development
Provide robust guidelines and guarantee execution in learning & development to align with Specialty Lines operations and Allianz Partners strategic goals. Participate in the training need collection, creation and distribution of adapted state‑of‑the‑art content to support operations teams in developing skills, training programs and required certifications. Ensure follow‑up on strategic metrics e.g., learning hours.
Other Ops support activities
Support experts in operational risks such as leakage controls, fraud prevention, detection and management. AI Readiness: work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud‑based tools, using insights responsibly with our standards of data governance, security and ethical use.
What you will bring
- Quality and data certification recommended.
- Experience in business operations, quality & support processes in large organisations.
- Warranty experience if applying externally.
- Proficiency in Excel and other telephony tools.
- Fluent English and/or any other EU language desirable.
What we offer
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and well‑being is a key priority for us. This is why we build Work Well programs to provide you with peace of mind and give the flexibility in planning and arranging for a better work‑life balance.
How We Hire
Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.
Senior Expert Excellence & Performance - Specialty Lines in Croydon employer: Allianz
Contact Detail:
Allianz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Expert Excellence & Performance - Specialty Lines in Croydon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Allianz through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Allianz's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of excellence and customer-centricity.
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. Think about how your past experiences align with the responsibilities of the Senior Expert role, especially in quality management and operational support.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show us that you’re enthusiastic about the opportunity. Plus, it’s just good manners!
We think you need these skills to ace Senior Expert Excellence & Performance - Specialty Lines in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Expert Excellence & Performance role. Highlight your experience in quality management, compliance, and operations analytics to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background in business operations can contribute to our Specialty Lines team. Keep it engaging and personal!
Showcase Relevant Certifications: If you've got any quality or data certifications, make sure to mention them! They can really set you apart from other candidates and show us you’re serious about excellence and performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Allianz
✨Know Your Stuff
Before the interview, dive deep into Allianz's values and the specifics of the Senior Expert Excellence & Performance role. Understand their commitment to quality management and customer-centricity, and be ready to discuss how your experience aligns with these principles.
✨Showcase Your Skills
Be prepared to highlight your proficiency in quality assurance and operational support processes. Use specific examples from your past roles that demonstrate your ability to manage KPIs, handle complaints, and ensure compliance with standards. This will show you’re not just a fit for the role but also a proactive problem solver.
✨Ask Smart Questions
Interviews are a two-way street! Prepare insightful questions about the team dynamics, the tools they use for operations analytics, and how they measure success in learning and development. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
✨Embrace the Hybrid Model
Since this is a hybrid role, express your flexibility and readiness to adapt to both in-office and remote work environments. Discuss how you’ve successfully collaborated with teams in different settings before, which will reassure them of your ability to thrive in their setup.