At a Glance
- Tasks: Lead and optimise a large-scale Roadside Assistance operations platform for global clients.
- Company: Join a dynamic team focused on innovation in the Roadside Assistance sector.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of operations.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real impact by driving operational excellence and building high-performing teams.
- Qualifications: 10-15 years in platform management with strong leadership and stakeholder skills.
The predicted salary is between 80000 - 100000 € per year.
About the role
We are looking for a highly experienced Platform Leader to lead the end‑to‑end delivery, and performance of a large‑scale Roadside Assistance (RSA) operations platform for our global clients. The candidate will be based in UK and Ireland and will serve as the central leader for managing and expanding RSA operations across all UK and Ireland Business Partners. This is a strategic and operational leadership role that requires strong platform management experience, deep understanding of operations, stakeholder management capabilities, and the ability to build and scale high‑performing teams in the UK.
What you will do
- Platform Ownership & Strategic Execution
- Take full ownership of the RSA operations platform for internal operations management
- Lead the end‑to‑end platform delivery, including workforce planning, process mapping, technology integration, and performance governance
- Ensure seamless platform operations aligned with client SLAs, compliance, and operational excellence
- Collaborate with technology, HR, training, and compliance teams to ensure readiness and scalability
- Operational Excellence
- Oversee day‑to‑day operations for UK RSA business delivered from UK and Ireland
- Drive productivity, efficiency, and accuracy across the entire service lifecycle – including emergency roadside assistance, accident response, and customer support
- Utilise data analytics to monitor performance, identify gaps, and deploy continuous improvement initiatives
- Deliver operation performance with agreed budget
- Leadership & Team Building
- Build and lead a team of managers, team leads, and frontline staff
- Define goals, manage performance, and develop talent through coaching and structured development plans
- Create a high‑performance culture focused on accountability, ownership, and customer satisfaction
- Client & Stakeholder Management
- Act as a primary interface between the client's senior leadership in UK
- Own operational governance, manage escalations, and lead regular business reviews
- Drive transparency and trust through strong communication, reporting, and strategic alignment with client objectives
- AI Readiness
- Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud‑based tools, using insights responsibly with our standards of data governance, security and ethical use.
What you will bring
- 10‑15 years of experience in platform or operations management, preferably in the Roadside Assistance sector
- Excellent leadership, communication, and stakeholder management skills
- Proven experience setting up and managing end‑to‑end platforms in a high‑complexity, client‑facing environment operating a 24/7 operation
- Experience managing global clients and stakeholders, preferably in the automotive or RSA sector
- Strong understanding of performance metrics (KPIs, SLAs), operational analytics, and reporting tools
- Ability to thrive in a fast‑paced, startup‑like setup environment
- Previous experience managing UK/Europe‑based clients
- Exposure to RSA, emergency response, or auto‑assistance operations
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
RSA Head of Platform - UK & Ireland in Croydon employer: Allianz
As a leading provider of Roadside Assistance services in the UK and Ireland, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and operational excellence. Our commitment to innovation and collaboration ensures that our team members are equipped with the tools and support they need to thrive, while our focus on accountability and customer satisfaction creates a rewarding environment for all. Join us to be part of a high-performing team that is dedicated to delivering exceptional service and driving continuous improvement in a fast-paced, technology-driven landscape.
StudySmarter Expert Advice🤫
We think this is how you could land RSA Head of Platform - UK & Ireland in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their RSA platform and think about how your experience aligns with their needs. We want you to walk in feeling confident and ready to showcase your skills!
✨Tip Number 3
Practice your pitch! You should be able to clearly articulate your experience and how it relates to the role of Head of Platform. We recommend rehearsing with a friend or in front of a mirror to nail down your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace RSA Head of Platform - UK & Ireland in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the RSA Head of Platform role. Highlight your platform management experience and any relevant achievements in operations. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your leadership and stakeholder management skills, and how you've driven operational excellence in previous roles.
Showcase Your Data Savvy:Since data analytics is key for this position, don’t forget to mention your experience with performance metrics and operational analytics. We love candidates who can leverage data to drive improvements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Allianz
✨Know Your Platform Inside Out
Before the interview, make sure you thoroughly understand the RSA operations platform. Familiarise yourself with the key performance metrics, operational processes, and technology integrations that are crucial for success in this role. This will not only help you answer questions confidently but also demonstrate your genuine interest in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've built and led high-performing teams in the past. Think about specific challenges you faced and how you overcame them. Highlight your ability to foster a culture of accountability and customer satisfaction, as these are essential qualities for the role.
✨Engage with Stakeholder Management Scenarios
Be ready to discuss your experience with managing client relationships and stakeholder expectations. Prepare to share instances where you successfully navigated escalations or drove strategic alignment with clients. This will showcase your communication skills and ability to build trust.
✨Embrace Data-Driven Decision Making
Since the role involves utilising data analytics for performance monitoring, come prepared with examples of how you've used data to drive improvements in operations. Discuss any tools or methodologies you've employed to analyse performance metrics and implement changes effectively.
