Hub Manager (Claims) in Croydon

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We are Allianz Partners, a global leader in assistance and insurance solutions across international health, assistance, automotive, and travel insurance. We operate in over 78 countries with more than 22,000 employees worldwide.

Join Our Team: Lead and Inspire in Travel Claims

We are looking for a dynamic and results-driven Claims Manager to lead our Travel Claims department. This role plays a key part in shaping service delivery while ensuring we consistently meet and exceed client KPIs and performance targets.

Reporting Line: Head of Travel Claims

What You’ll Do

Lead & Inspire

Manage and develop a high-performing team, fostering collaboration and excellence to deliver outstanding customer experiences.

Leading & Coaching

• Manage, mentor, and support Team Managers to achieve operational excellence
• Ensure claims processes align with business objectives and deliver against SLAs/KPIs
• Manage claims costs for the business and partners

Collaboration & Communication

• Lead monthly performance and departmental meetings
• Ensure clear agendas and effective communication across teams

Motivation & Development

• Drive a high-performance culture through coaching and development
• Maintain training records and identify improvement opportunities
• Create and implement Personal Development Plans (PDPs)

Drive Results

Ensure the team meets and exceeds objectives through quality, efficiency, and continuous improvement.

High-Performance Culture

Build an engaged, collaborative environment aligned with Allianz’s vision and values.

Resource Planning & Efficiency

• Optimise resource allocation to meet KPIs
• Strategically plan overtime within budget

Problem Solving & Support

• Provide guidance on complex claims
• Manage escalated partner claims
• Deliver reports and escalated key issues to senior leadership

What We Offer

Work-Life Balance

35-hour working week with hybrid working (3 days in office, 2 from home).

Collaborative Environment

Supportive and team-focused culture.

Career Growth

Opportunities within a global organisation and leadership development.

Learning & Development

Access to certifications and professional qualifications.

Benefits

• Pension and savings plans
• Share purchase scheme
• Mental health and wellbeing support
• And more

Additional Information

On-call requirement may be required due to the nature of the role.

About You

• GCSE (or equivalent) in English & Maths
• Strong communication skills with clients and stakeholders
• Proficiency in MS Word and Excel
• Proficiency using LLM and AI tools
• Understanding of FCA regulations
• Resilience in a fast-paced environment
• Proven leadership experience managing large teams
• Strong strategic thinking capability
• A successful track record as a Claims Manager

Diversity & Inclusion

Allianz is committed to building a diverse and inclusive workforce. We welcome applications from all backgrounds and encourage employees to grow through varied experiences across the organisation.

Ready to Make an Impact?

If you are a results-driven leader with a passion for customer service, we’d love to hear from you. Apply today and take the next step in your career with Allianz Partners.

96776 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent