At a Glance
- Tasks: Lead and inspire a high-performing team in Travel Claims to deliver outstanding customer experiences.
- Company: Join Allianz Partners, a global leader in insurance solutions with a supportive culture.
- Benefits: Enjoy a 35-hour work week, hybrid working, and access to professional development.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Make a real impact in a dynamic environment while growing your leadership skills.
- Qualifications: GCSEs in English & Maths, strong communication, and proven leadership experience required.
The predicted salary is between 50000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We are Allianz Partners, a global leader in assistance and insurance solutions across international health, assistance, automotive, and travel insurance. We operate in over 78 countries with more than 22,000 employees worldwide.
Join Our Team: Lead and Inspire in Travel Claims
We are looking for a dynamic and results-driven Claims Manager to lead our Travel Claims department. This role plays a key part in shaping service delivery while ensuring we consistently meet and exceed client KPIs and performance targets.
Reporting Line: Head of Travel Claims
What You'll Do
- Lead & Inspire
- Manage and develop a high-performing team, fostering collaboration and excellence to deliver outstanding customer experiences.
- Leading & Coaching
- Manage, mentor, and support Team Managers to achieve operational excellence.
- Ensure claims processes align with business objectives and deliver against SLAs/KPIs.
- Manage claims costs for the business and partners.
- Collaboration & Communication
- Lead monthly performance and departmental meetings.
- Ensure clear agendas and effective communication across teams.
- Motivation & Development
- Drive a high-performance culture through coaching and development.
- Maintain training records and identify improvement opportunities.
- Create and implement Personal Development Plans (PDPs).
- Drive Results
- Ensure the team meets and exceeds objectives through quality, efficiency, and continuous improvement.
- High-Performance Culture
- Build an engaged, collaborative environment aligned with Allianz's vision and values.
- Resource Planning & Efficiency
- Optimise resource allocation to meet KPIs.
- Strategically plan overtime within budget.
- Problem Solving & Support
- Provide guidance on complex claims.
- Manage escalated partner claims.
- Deliver reports and escalated key issues to senior leadership.
What We Offer
- Work-Life Balance: 35-hour working week with hybrid working (3 days in office, 2 from home).
- Collaborative Environment: Supportive and team-focused culture.
- Career Growth: Opportunities within a global organisation and leadership development.
- Learning & Development: Access to certifications and professional qualifications.
- Benefits: Pension and savings plans, share purchase scheme, mental health and wellbeing support, and more.
Additional Information: On-call requirement may be required due to the nature of the role.
About You
- GCSE (or equivalent) in English & Maths.
- Strong communication skills with clients and stakeholders.
- Proficiency in MS Word and Excel.
- Proficiency using LLM and AI tools.
- Understanding of FCA regulations.
- Resilience in a fast-paced environment.
- Proven leadership experience managing large teams.
- Strong strategic thinking capability.
- A successful track record as a Claims Manager.
Diversity & Inclusion: Allianz is committed to building a diverse and inclusive workforce. We welcome applications from all backgrounds and encourage employees to grow through varied experiences across the organisation.
Ready to Make an Impact? If you are a results-driven leader with a passion for customer service, we'd love to hear from you. Apply today and take the next step in your career with Allianz Partners.
Hub Manager (Claims) in Croydon employer: Allianz
At Munich Re Specialty – Global Markets, we pride ourselves on being an exceptional employer that fosters a culture of support, innovation, and inclusivity. Our commitment to employee growth is reflected in our comprehensive benefits package, including generous annual leave, a non-contributory pension, and opportunities for professional development. Located in a vibrant community, we not only focus on individual success but also encourage our team to engage in local initiatives, making a meaningful impact both within and outside the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Manager (Claims) in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Hub Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Allianz Partners and understanding their values and culture. Tailor your responses to show how your leadership style aligns with their vision. We want to see that you can inspire and lead a team effectively!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've handled complex claims in the past. Use real examples to demonstrate your strategic thinking and resilience in fast-paced environments – that’s what we’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making an impact in the Travel Claims department.
We think you need these skills to ace Hub Manager (Claims) in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Hub Manager role. Highlight your leadership experience and any relevant achievements in claims management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can lead and inspire a high-performing team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use professional language but don’t be afraid to show a bit of your unique style – we want to see the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Allianz
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Allianz Partners and the role of Hub Manager (Claims). Familiarise yourself with their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Showcase Your Leadership Skills
As a Claims Manager, you'll need to demonstrate your leadership experience. Prepare specific examples of how you've managed teams, driven performance, and fostered collaboration in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Think about past challenges you've faced in claims management and how you resolved them. Be ready to discuss how you would handle complex claims or manage escalated issues.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team culture, performance metrics, or opportunities for professional development. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
