At a Glance
- Tasks: Investigate and settle claims, ensuring fair outcomes and compliance.
- Company: Join Allianz, the world's number one insurance brand with a collaborative culture.
- Benefits: Enjoy flexible working, competitive salary, and a range of perks including discounts and bonuses.
- Other info: Hybrid working options available, with a focus on work-life balance and inclusivity.
- Why this job: Make a real difference in customer experiences while developing your career in a dynamic environment.
- Qualifications: Experience in claims handling or fraud, strong communication, and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
As a Claims Handler at Allianz, you’ll play a vital role in delivering on our promise to customers. You’ll investigate, negotiate, and settle claims where potential insurance fraud is suspected, ensuring fair outcomes while maintaining regulatory compliance and exceptional service standards.
Working as part of a collaborative team, you’ll manage a varied caseload and engage with a wide range of stakeholders, making a real difference to customer experiences at moments that matter most. This role is based in either Birmingham or Milton Keynes, with hybrid working (2 office days per week, typically Tuesday and Wednesday).
Salary
£25,000 – £30,000 per annum (depending on experience, skills, and location), plus a comprehensive benefits and development package.
About You
You’ll bring a proactive, organised, and customer-focused approach to claims handling, with the ability to manage competing priorities and deliver high-quality outcomes.
In this role, you will:
- Register and validate new claims, accurately applying policy terms and conditions
- Investigate, negotiate, and settle claims within authority levels, ensuring fair and timely resolutions
- Manage a varied caseload (including potentially fraudulent claims), using evidence gathering and risk assessment
- Collaborate with underwriters, suppliers, solicitors, and loss adjusters to progress claims efficiently
- Maintain accurate reserves, process payments, and follow regulatory and company guidelines
- Manage internal processes such as diaries, inactivity reviews, cheques, and recoveries within agreed timelines
- Apply referral processes appropriately for claims outside your authority level
- Support team development by sharing knowledge and assisting less experienced colleagues
- Identify opportunities to improve processes and enhance the customer experience through innovation and technology
Essential Skills
- Personal injury / credit hire experience or working with fraudulent claims
- Strong organisational and multitasking skills with the ability to manage deadlines under pressure
- Excellent communication skills with a strong customer service focus
- Good understanding of telephony-based customer service environments
Desirable Skills
- Previous experience working within fraud, insurance or claims handling.
- Responsible Artificial Intelligence usage with experience using Generative AI tools such as onsite Webchat / Chat Bot systems is desirable but not essential
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Integrity, Fairness, Inclusion & Trust
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer. We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
For any inquiries or to submit your application, please contact: Conor McCourt
Closing date: 7th June 2026
If you are an at-risk candidate facing potential redeployment, please include this information in your CV. We reserve the right to close the advert early if we reach enough applications.
Join us - Let’s Care for Tomorrow.
Claims Validation Claims Handler employer: Allianz
Allianz is an exceptional employer that prioritises employee well-being and development, offering a flexible working environment in Birmingham or Milton Keynes. With a strong commitment to inclusivity and career growth, employees benefit from comprehensive training, hybrid work options, and a range of perks including performance bonuses and generous holiday policies. Join a collaborative team where your contributions make a real difference in customer experiences while enjoying the support of a globally recognised insurance leader.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Validation Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and claims handling sectors. Use LinkedIn to connect with current employees at Allianz and ask for informational chats. You never know who might give you a heads-up about job openings!
✨Tip Number 2
Prepare for interviews by practising common claims handler scenarios. Think about how you'd handle potential fraud cases or customer complaints. Role-playing with a friend can help you feel more confident and ready to impress!
✨Tip Number 3
Show off your skills! If you have experience with telephony-based customer service or handling fraudulent claims, make sure to highlight these in your conversations. Bring examples of how you've successfully managed similar situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining Allianz and being part of our amazing team.
We think you need these skills to ace Claims Validation Claims Handler
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in claims handling, especially if you've dealt with fraud. We want to see how your skills match the role, so don’t hold back!
Show Off Your Organisational Skills:Since this role involves managing a varied caseload, it’s crucial to demonstrate your organisational abilities. Share examples of how you’ve successfully juggled multiple tasks or deadlines in the past.
Communicate Clearly:Excellent communication is key in this role. Use your application to showcase your ability to convey information clearly and effectively, whether that’s through your writing style or by providing specific examples of customer interactions.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at Allianz
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims handling, especially in relation to potential fraud. Familiarise yourself with common types of fraudulent claims and how they are investigated. This will show that you’re proactive and ready to tackle the challenges of the role.
✨Showcase Your Organisational Skills
Since this role requires managing a varied caseload, be prepared to discuss how you prioritise tasks and manage deadlines. Bring examples from your past experiences where you successfully juggled multiple responsibilities while maintaining high-quality outcomes.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses, especially when discussing customer service scenarios or negotiations.
✨Emphasise Team Collaboration
This position involves working closely with various stakeholders. Be ready to share examples of how you’ve collaborated with others in previous roles. Highlight any experiences where you contributed to team development or shared knowledge, as this aligns with the company’s values.
