Claims Resolution Handler (Level 1)

We have an exciting opportunity for a Claims Resolution Handler (Level 1) to join our team in a fast-paced, customer-focused role where your judgement, communication skills and problem-solving ability will make a real difference every day.

In this role, you will manage, validate, negotiate and settle third party vehicle/property damage claims, third party uninsured loss claims and help customers through what can often be a stressful time. You will deal directly with customers, suppliers, insurers, solicitors, uninsured loss recovery agents and colleagues, using your confidence and knowledge to resolve issues, manage expectations and deliver the right outcome. You will bring Allianz brand values and behaviours to life in every interaction, handling complaints in line with FCA guidelines while keeping the customer journey and commercial awareness at the heart of what you do.

This is a hybrid role based out of our Bournemouth, Leeds or Chelmsford offices with the expectation of attending the office a minimum of 2 days per month. Please note that you may be required to attend more often when needed.

This is a full-time position (our working hours are between 8am and 5:30 pm Monday to Friday) on a 12-month fixed-term contract. Helping you achieve a good work-life balance is important to us and you will have the flexibility to work both at home and in the office, once you are trained. For the training period you may be required to work mostly in the office, so you would need to be fully flexible for the first 6 weeks.

Salary Information: Circa £25,500 per year. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

As a Claims Resolution Handler (Level 1), a typical day will involve:

• Speaking with customers/suppliers/insurers/solicitors/uninsured loss recovery agents and internal teams to progress claims and claim-related queries.
• Validating claims with customers.
• Investigating alleged non-involvement claims.
• Negotiating and settling third party vehicle and property damage claims.
• Taking ownership of more involved conversations, using sound judgement to resolve issues efficiently and fairly.
• Managing objections and complaints professionally, with empathy, confidence and a clear focus on customer outcomes.
• Balancing great customer service with commercial awareness, ensuring decisions are appropriate, timely and well explained.
• Working collaboratively with colleagues to share knowledge, improve processes and support a high-performing claims team.
• Playing an important part in shaping the customer experience while continuing to build your skills and develop your career with Allianz.

Essential Skills:

• Strong verbal and written communication skills, with the ability to influence, explain decisions clearly and handle objections.
• Confident negotiation skills, including the ability to support effective complaint resolution.
• A customer-first approach, with the ability to empathise, understand concerns and provide clear, compassionate support.
• The ability to remain calm, focused and organised when managing competing priorities or challenging conversations.
• A proactive approach to problem solving, with confidence making decisions and knowing when to escalate.

Desirable Skills:

• Experience in claims handling, customer resolution or a similar fast-paced customer service environment.
• A good understanding of relevant legislation, claims procedures and the importance of regulatory compliance.
• Motivated, confident, resilient and proactive, with a positive approach to self-development and teamwork.

What We Will Offer You: Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

For any inquiries or to submit your application, please contact: Aoife Magee.

Closing date: 01/09/2026. We reserve the right to close the advert early if we reach enough applications.

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