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- Tasks: Conduct quality assurance reviews and drive performance improvements in claims management.
- Company: Join Allianz, the world's number one insurance brand with a focus on innovation.
- Benefits: Flexible working options, competitive salary, and a range of employee benefits.
- Other info: Inclusive workplace with opportunities for professional development and global career growth.
- Why this job: Make a real impact by enhancing customer outcomes and driving excellence in claims.
- Qualifications: Experience in insurance claims or quality assurance with strong analytical skills.
The predicted salary is between 42500 - 47500 £ per year.
If you are a critical thinker and have expertise in the handling of either Motor Personal Injury, Commercial Property, Home, Casualty or Financial Lines claims, we have a number of quality assurance roles available. Capability across multiple claims disciplines/lines of business is preferred but not essential, as is previous experience of performing quality assurance.
Your role may involve assessing the effectiveness of claims handling as well as the services provided by our suppliers. You may also be performing themed reviews, designing and performing reviews as well as producing detailed reports that provide actionable insights to key stakeholders across claims and our claims suppliers.
Location: This role can be based in either of our Guildford, Milton Keynes, Chelmsford, Bournemouth, Birmingham or Bristol offices. This is a hybrid role.
Salary Information: Circa £45,000. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About You: Your insight will drive performance improvements and directly contribute to the success of claims.
- Conduct quality assurance reviews on Motor Personal Injury, Home, Commercial Property / Casualty including Disease, Financial Lines claims and Claims Suppliers.
- Design and perform claims and claims supplier themed reviews.
- Engage with key stakeholders throughout.
- Produce detailed analysis and actionable insight to continuously improve customer outcomes, financial outcomes and performance effectiveness.
Essential Skills: If you have a keen eye for detail, critical thinking and a passion for driving excellence in claims management, we would love to hear from you.
- Must have proven experience in insurance claims and/or quality assurance.
- Comprehensive understanding of Motor Personal Injury, Home, Commercial Property, or Casualty, Disease and Financial Lines claim processes.
- Ability to conduct in-depth quality assurance reviews with little supervision.
- Well-developed analytical skills, critical thinking and attention to detail.
- Excellent report writing and communication skills.
- Experience in sourcing and managing audit sample lists.
- Capability to identify and recommend opportunities for process improvement.
- Relevant industry qualifications and proven experience in insurance claims and/or quality assurance.
- Well-developed organisational and time management abilities.
- Adaptability to work in both remote and office-based environments.
- Ability to coach and mentor less experienced team members, fostering professional development and knowledge sharing.
- Skilled in liaising with business owners and relationship managers to drive improved outcomes for customers and enhance overall business performance.
Desirable Skills: Responsible Artificial Intelligence usage.
What We Will Offer You: Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options.
- Hybrid working.
- Annual performance related bonus.
- Contributory pension scheme.
- Development days.
- A discount up to 50% on a range of insurance products including car, home and pet.
- Retail discounts.
- Volunteering days.
Our Ways of Working: Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Integrity, Fairness, Inclusion & Trust: At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All: As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
For any inquiries or to submit your application, please contact: Conor McCourt
Closing date: 19th May 2026. We reserve the right to close the advert early if we reach enough applications.
Join us - Let’s Care for Tomorrow.
Claims Quality Assurance Specialist employer: Allianz
Contact Detail:
Allianz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Quality Assurance Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims or quality assurance. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Motor Personal Injury, Home, and Commercial Property claims. Be ready to discuss how your critical thinking skills can drive performance improvements in these areas.
✨Tip Number 3
Showcase your analytical skills! Bring examples of past reports or reviews you've conducted to the interview. This will demonstrate your ability to provide actionable insights and improve customer outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles we have available, including those hybrid positions that offer flexibility.
We think you need these skills to ace Claims Quality Assurance Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in claims handling and quality assurance. We want to see how your skills align with the role, so don’t hold back on showcasing your expertise!
Show Off Your Analytical Skills: Since this role involves a lot of analysis and reporting, be sure to include examples of your analytical prowess. We love seeing how you’ve used data to drive improvements in past roles, so share those success stories!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Allianz
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Motor Personal Injury, Home, Commercial Property, and Financial Lines claims. Be ready to discuss specific cases or scenarios where you've applied your expertise, as this will show your depth of understanding and critical thinking skills.
✨Prepare for Themed Reviews
Since the role involves conducting themed reviews, think about how you would design and perform these assessments. Prepare examples of past reviews you've conducted or suggest potential themes based on current trends in claims handling. This will demonstrate your proactive approach and analytical mindset.
✨Showcase Your Reporting Skills
As report writing is a key part of the job, practice summarising complex information into clear, actionable insights. Bring along a sample report if possible, or be ready to discuss how you’ve used reports to drive improvements in previous roles.
✨Engage with Stakeholders
Think about how you can effectively liaise with key stakeholders. Prepare examples of how you've successfully communicated insights or recommendations in the past. This will highlight your communication skills and ability to foster relationships, which are crucial for driving performance improvements.