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For Companies At a Glance
- Tasks: Investigate and settle claims while providing top-notch customer service.
- Company: Join Allianz, the world's number one insurance brand with a focus on inclusion.
- Benefits: Enjoy hybrid working, competitive salary, and flexible benefits tailored to you.
- Other info: Embrace a supportive environment with opportunities for career growth and development.
- Why this job: Make a real difference by helping customers through their claims journey.
- Qualifications: Strong organisational skills and excellent communication abilities are essential.
The predicted salary is between 26227 - 26227 £ per year.
As a Claims Handler at Allianz, you’ll play a key role in delivering on our promise to customers by investigating, negotiating, and settling claims within agreed authority levels. You’ll ensure compliance with regulatory standards while providing exceptional customer service. This role requires strong organisational skills, attention to detail, and the ability to collaborate effectively with colleagues and stakeholders.
This is a 12 month Fixed Term Contract.
Location & Salary
This role is based in Bournemouth and offers hybrid working, with a requirement to attend the office 2-16 days per month.
Weekly working hours: 37.5
Salary: £26,227.50. Salary is only one part of our total reward package, which also includes a comprehensive range of benefits and development opportunities.
About You
- Register and validate new claims promptly, ensuring accurate application of policy terms and conditions.
- Investigate, negotiate, and settle claims within your authority level, delivering fair and timely outcomes.
- Manage a varied caseload, including potential fraudulent claims, with proactive evidence gathering and risk assessment.
- Liaise with underwriters, suppliers, solicitors, and loss adjusters to ensure smooth resolution of claims.
- Maintain accurate reserves and process payments in line with company guidelines and regulatory requirements.
- Handle internal tasks such as diaries, inactivity, cheques, and recoveries within agreed timeframes.
- Ensure compliance with referral processes for claims outside authority limits.
- Contribute to team development by sharing knowledge and supporting less experienced colleagues.
- Identify opportunities to improve processes and enhance customer experience through innovation and technology.
Essential Skills
- Strong organisational and multitasking skills.
- Excellent communication and customer service abilities.
- Ability to work under pressure and meet deadlines.
- Good understanding of telephony-based customer service environments.
Desirable Skills:
- Previous insurance or claims handling experience.
- Responsible Artificial Intelligence usage.
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Integrity, Fairness, Inclusion & Trust
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
For any inquiries or to submit your application, please contact: Aoife Magee
Closing date: 17th May 2026
We reserve the right to close the advert early if we reach enough applications.
Join us - Let’s Care for Tomorrow.
Claims Handler Bournemouth (12 month Fixed Term Contract) employer: Allianz
Contact Detail:
Allianz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler Bournemouth (12 month Fixed Term Contract)
✨Tip Number 1
Get to know the company! Research Allianz and understand their values, especially around customer service and innovation. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Claims Handler, you'll need to explain complex information clearly. Try role-playing with a friend or family member to get comfortable discussing claims and customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Allianz and ready to embrace the hybrid working model.
We think you need these skills to ace Claims Handler Bournemouth (12 month Fixed Term Contract)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Claims Handler role. We want to see how you can bring your unique flair to our team!
Show Off Your Organisational Skills: Since this role requires strong organisational abilities, give examples in your application of how you've successfully managed multiple tasks or projects. We love seeing how you handle pressure and deadlines!
Highlight Customer Service Experience: As a Claims Handler, exceptional customer service is key. Share specific instances where you've gone above and beyond for customers. This will show us you're ready to deliver on our promise to clients.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Allianz
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims handling processes and regulations. Familiarise yourself with Allianz's approach to customer service and how they handle claims. This will show that you're genuinely interested in the role and understand what it entails.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or a varied caseload. Be ready to discuss how you prioritised your workload and met deadlines under pressure.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Think of instances where you’ve had to negotiate or resolve conflicts, especially in a customer service setting. Practise articulating these experiences clearly, as it will highlight your ability to collaborate with colleagues and stakeholders.
✨Be Ready to Discuss Process Improvements
Allianz values innovation and process enhancement. Come prepared with ideas on how you could improve claims handling processes or enhance customer experience. This shows initiative and aligns with their commitment to continuous improvement.