About Us
Join us. Let’s care for tomorrow.
We are Allianz Partners, a global leader in assistance and insurance solutions across international health, assistance, automotive, and travel insurance. We operate in over 78 countries with more than 22,000 employees worldwide.
Join Our Team: Lead and Inspire in Travel Claims
We are looking for a dynamic and results‑driven Claims Manager to lead our Travel Claims department. This role plays a key part in shaping service delivery while ensuring we consistently meet and exceed client KPIs and performance targets.
Reporting Line: Head of Travel Claims
What You’ll Do
Lead & Inspire:
Manage and develop a high‑performing team, fostering collaboration and excellence to deliver outstanding customer experiences.
Leading & Coaching:
- Manage, mentor, and support Team Managers to achieve operational excellence
- Ensure claims processes align with business objectives and deliver against SLAs/KPIs
- Manage claims costs for the business and partners
Collaboration & Communication:
- Lead monthly performance and departmental meetings
- Ensure clear agendas and effective communication across teams
Motivation & Development:
- Drive a high‑performance culture through coaching and development
- Maintain training records and identify improvement opportunities
- Create and implement Personal Development Plans (PDPs)
Drive Results:
Ensure the team meets and exceeds objectives through quality, efficiency, and continuous improvement
High-Performance Culture:
Build an engaged, collaborative environment aligned with Allianz’s vision and values
Resource Planning & Efficiency:
- Optimise resource allocation to meet KPIs
- Strategically plan overtime within budget
Problem Solving & Support:
- Provide guidance on complex claims
- Manage escalated partner claims
- Deliver reports and elevate key issues to senior leadership
What We Offer
Work-Life Balance:
35-hour working week with hybrid working (3 days in office, 2 from home)
Collaborative Environment:
Supportive and team‑focused culture
Career Growth:
Opportunities within a global organisation and leadership development
Learning & Development:
Access to certifications and professional qualifications
Benefits:
- Pension and savings plans
- Share purchase scheme
- Mental health and wellbeing support
- And more
Additional Information:
- On-call requirement may be required due to the nature of the role
About You
- GCSE (or equivalent) in English & Maths
- Strong communication skills with clients and stakeholders
- Proficiency in MS Word and Excel
- Understanding of FCA regulations
- Resilience in a fast‑paced environment
- Proven leadership experience managing large teams
- Strong strategic thinking capability
- A successful track record as a Claims Manager
- Adaptability to digital technologies and data‑driven ways of working, including exposure to AI, machine learning, data analytics, and cloud-based tools, while adhering to data governance, security, and ethical standards.
Diversity & Inclusion
Allianz is committed to building a diverse and inclusive workforce. We welcome applications from all backgrounds and encourage employees to grow through varied experiences across the organisation.
Ready to Make an Impact?
If you are a results‑driven leader with a passion for customer service, we’d love to hear from you.
For more information, please visit: www.allianz care.com
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107701 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
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Customer Claims Manager - Travel m/f/d in Birmingham employer: Allianz
Allianz Commercial is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With a strong focus on career advancement through tailored training programmes and flexible working options, employees can thrive in their roles while enjoying a comprehensive benefits package. The home-based nature of the Senior Risk Control Surveyor position, combined with opportunities for travel across the UK, allows for a unique work-life balance and the chance to engage directly with clients in diverse environments.
