Job Title - Customer Assistance Coordinator
Department - Roadside
Location - Birmingham Hybrid
FULL TIME SALARY
Salary - £27,013.60
Bonus - £2,045 performance bonus
PART TIME SALARY - 20 Hours a week.
Salary - £15,436.34
Bonus: £1,168.57
The Role:
As a Customer Assistance Coordinator, you'll play a vital role in supporting customers who require roadside assistance, delivering prompt, professional, and compassionate service. You'll be part of a dynamic, customer-focused team that strives to provide a smooth and reassuring experience during stressful situations.
This is a fantastic opportunity to join a global organisation that genuinely values its people and offers real opportunities for growth and development.
Hours & Working Pattern:
Full time - This is a 35-hour per week position, with shifts scheduled between 7:00 AM - 21:00 pm , Monday through Sunday.The role follows a hybrid working model. All necessary IT equipment will be provided (PC, dual monitors, keyboard, and mouse)
Part time - This is a 20 hours per week.
- Mon to Fri - 5pm to 6pm starts
- Saturdays alt 9am to 1pm - 2 saturdays a month
You Will:
- Respond to customer calls with professionalism, empathy, and efficiency
- Proactively manage each assistance case to ensure timely and appropriate service delivery
- Communicate updates clearly and consistently to customers
- Work within established call guidelines and procedures to meet quality standards
- Collaborate with your team and management to drive service excellence
About You:
- Strong verbal communication and listening skills
- Customer-focused with a calm and solutions-driven approach
- Comfortable using multiple systems and managing tasks simultaneously
- Ability to work flexible hours, including weekends and bank holidays
- A reliable and professional home working setup
Desirable:
- Experience in a customer service, call centre, or emergency services environment
- Understanding of roadside assistance processes or motor claims
Staff Benefits:
At Allianz Partners, we believe in rewarding our people and supporting their growth. In return for your skills, we offer:
- Pension Scheme - Auto-enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service
- Private Medical Cover
- Life Assurance - 4x your annual basic salary
- Flu Vaccinations & Eye Care Vouchers
- Free Roadside Assistance - After 6 months' probation
- Travel Insurance - At a discounted rate
- Interest-Free Season Ticket Loan - After probation
- 3 Paid Volunteering Days Per Year - After 12 months of service
- Discounts - On Allianz products and a wide range of retail and lifestyle brands
- Comprehensive Employee Assistance Programme (EAP) - 24/7 support for wellbeing, legal, and financial matters
- Recognition & Rewards - For high performance and long service
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Customer Assistance Coordinator - Roadside in Birmingham employer: Allianz
Allianz Commercial is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With a strong focus on career advancement through tailored training programmes and flexible working options, employees can thrive in their roles while enjoying a comprehensive benefits package. The home-based nature of the Senior Risk Control Surveyor position, combined with opportunities for travel across the UK, allows for a unique work-life balance and the chance to engage directly with clients in diverse environments.
