At a Glance
- Tasks: Investigate and settle claims, ensuring fair outcomes and compliance.
- Company: Join Allianz, a leading insurance brand with a commitment to integrity and inclusion.
- Benefits: Enjoy flexible working, competitive salary, and a range of perks including discounts and bonuses.
- Other info: Hybrid working model with opportunities for global career growth and personal development.
- Why this job: Make a real difference in customer experiences while developing your career in a supportive environment.
- Qualifications: Experience in claims handling or fraud investigation is a plus; strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
As a Claims Handler at Allianz, you’ll play a vital role in delivering on our promise to customers. You’ll investigate, negotiate, and settle claims where potential insurance fraud is suspected, ensuring fair outcomes while maintaining regulatory compliance and exceptional service standards.
Working as part of a collaborative team, you’ll manage a varied caseload and engage with a wide range of stakeholders, making a real difference to customer experiences at moments that matter most.
This role is based in either Birmingham or Milton Keynes, with hybrid working (2 office days per week, typically Tuesday and Wednesday).
Salary £25,000 – £30,000 per annum (depending on experience, skills, and location), plus a comprehensive benefits and development package.
About You You’ll bring a proactive, organised, and customer-focused approach to claims handling, with the ability to manage competing priorities and deliver high-quality outcomes.
In This Role, You Will
- Register and validate new claims, accurately applying policy terms and conditions
- Investigate, negotiate, and settle claims within authority levels, ensuring fair and timely resolutions
- Manage a varied caseload (including potentially fraudulent claims), using evidence gathering and risk assessment
- Collaborate with underwriters, suppliers, solicitors, and loss adjusters to progress claims efficiently
- Maintain accurate reserves, process payments, and follow regulatory and company guidelines
- Manage internal processes such as diaries, inactivity reviews, cheques, and recoveries within agreed timelines
- Apply referral processes appropriately for claims outside your authority level
- Support team development by sharing knowledge and assisting less experienced colleagues
- Identify opportunities to improve processes and enhance the customer experience through innovation and technology
Essential Skills
- Personal injury / credit hire experience or working with fraudulent claims
- Strong organisational and multitasking skills with the ability to manage deadlines under pressure
- Excellent communication skills with a strong customer service focus
- Good understanding of telephony-based customer service environments
Desirable Skills
- Previous experience working within fraud, insurance or claims handling.
- Responsible Artificial Intelligence usage with experience using Generative AI tools such as onsite Webchat / Chat Bot systems is desirable but not essential
What We Will Offer You Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Integrity, Fairness, Inclusion & Trust At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer. We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
For any inquiries or to submit your application, please contact: Conor McCourt
Closing date: 7th June 2026
If you are an at-risk candidate facing potential redeployment, please include this information in your CV. We reserve the right to close the advert early if we reach enough applications. Join us - Let’s Care for Tomorrow.
Claims Validation & Fraud Investigator (Hybrid) in Milton Keynes employer: Allianz UK
Allianz is an exceptional employer that prioritises employee well-being and development, offering a hybrid working model that promotes work-life balance. With a strong commitment to inclusivity and diversity, employees benefit from comprehensive training, flexible benefits, and opportunities for global career advancement within the world's leading insurance brand. Join us in Birmingham or Milton Keynes to make a meaningful impact while enjoying a supportive and collaborative work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Validation & Fraud Investigator (Hybrid) in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and fraud investigation sectors. Attend industry events or join online forums. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling and fraud investigation. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your skills effectively!
✨Tip Number 3
Don’t forget to research Allianz! Understand their values, mission, and recent news. This knowledge will not only impress during interviews but also help you tailor your responses to align with their culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status easily. Let’s get you that Claims Handler role at Allianz!
We think you need these skills to ace Claims Validation & Fraud Investigator (Hybrid) in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Claims Handler role. Highlight any relevant experience in claims handling, fraud investigation, or customer service to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your proactive, organised approach can contribute to our team at Allianz.
Showcase Your Communication Skills:Since excellent communication is key in this role, make sure your application showcases your ability to convey information clearly and effectively. We want to see how you engage with stakeholders!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Allianz UK
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims handling, especially in relation to fraud. Familiarise yourself with common fraudulent practices and how they can be identified. This will show that you’re proactive and ready to tackle the challenges of the role.
✨Showcase Your Communication Skills
As a Claims Handler, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully negotiated or resolved conflicts in the past. This will demonstrate your strong customer service focus and ability to manage relationships.
✨Demonstrate Organisational Skills
The role requires managing a varied caseload, so be ready to discuss how you prioritise tasks and meet deadlines. Share specific strategies or tools you use to stay organised, as this will highlight your ability to handle pressure and maintain high-quality outcomes.
✨Emphasise Team Collaboration
Allianz values teamwork, so think of examples where you've worked collaboratively to achieve a goal. Discuss how you’ve supported colleagues or contributed to team development, which will show that you’re a team player who can enhance the customer experience.
