At a Glance
- Tasks: Create data-driven forecasts and optimise resource planning across various channels.
- Company: Dynamic company focused on innovation and inclusivity.
- Benefits: Competitive salary, hybrid working, and support for personal development.
- Other info: Inclusive workplace with opportunities for career growth and tailored support.
- Why this job: Join a forward-thinking team and leverage AI to drive impactful change.
- Qualifications: 2-5 years in resource planning and strong analytical skills required.
The predicted salary is between 33000 - 35000 £ per year.
Location: Leeds, Birmingham, London or Bournemouth (final location discussed at interview). Hybrid working with regular travel.
Salary: Circa £33,000–£35,000 per annum (based on experience, skills and location).
We are seeking a Resource Planning Analyst who will ensure we have the right people in the right place at the right time across all channels. You will combine data-driven insights with forecasting techniques, including AI and digital solutions, to meet service levels and support transformation initiatives.
Responsibilities
- Build accurate short- and long-term forecasts for multi-channel environments (voice, digital, chat, email).
- Use advanced analytics and AI-driven tools to improve forecasting accuracy.
- Incorporate digital interaction trends, including Chatbots and Voicebots, into planning models.
- Design and maintain efficient schedules to meet customer demand and business objectives.
- Respond dynamically to real-time changes and operational priorities.
- Track resource utilization and service levels across channels.
- Identify opportunities for improvement using predictive analytics and scenario modelling.
- Deliver clear, actionable reports and dashboards for senior stakeholders.
- Provide insight to support strategic decisions and transformation initiatives.
- Collaborate with Operations, Digital, and Technology teams to align resource planning with business priorities.
- Share expertise on AI and digital forecasting to support innovation.
Qualifications
Essential Skills
- 2–5 years in resource planning, workforce management, or operations analysis.
- Advanced MS Excel and workforce management tools.
- Awareness of AI concepts and their application in resource planning.
- Experience with digital forecasting tools and multi-channel environments.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder engagement.
- Ability to adapt in a fast-paced, technology-driven environment.
Desirable Skills
- Degree in Business, Mathematics, Statistics, Data Science, or related field.
- Knowledge and experience of forecasting in a multi-channel environment, including digital channels.
- Skills in digital forecasting, particularly with Chatbots and Voicebots.
- Experience with AI-powered workforce optimisation tools.
Eligibility and Inclusion
We are an equal opportunity employer and are committed to inclusion, diversity and accessibility. We support neurodiversity and offer tailored adjustments to ensure success. If you require adjustments to assist with your application, contact our Resourcing team. Disability Confident Scheme: we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme for those meeting essential skills.
Application and Contact
Closing date: 19 June 2026. We reserve the right to close the advert early if we reach sufficient applications. For inquiries or to submit your application, contact: (or the listed contact in the job posting).
Resource Planning Analyst in London employer: Allianz UK
As a Resource Planning Analyst with us, you'll thrive in a dynamic and inclusive work environment that champions innovation and collaboration. Our hybrid working model allows for flexibility while ensuring you have access to cutting-edge AI and digital tools to enhance your forecasting capabilities. With a strong commitment to employee growth and a culture that values diversity, we provide ample opportunities for professional development and meaningful contributions to our transformation initiatives across multiple locations including Leeds, Birmingham, London, and Bournemouth.
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We think you need these skills to ace Resource Planning Analyst in London
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