Digital Operations Lead in London

As the Digital Operations Lead, you will be responsible for managing inbound digital demand and ensuring operational excellence across the Digital Centre of Excellence (DCoE). The role focuses on demand intake, pipeline management, service excellence, and delivery governance to ensure digital initiatives are effectively assessed, prioritised, and progressed.

Key Accountabilities

• Manage the end-to-end intake and prioritised pipeline of digital opportunities within the Digital CoE.
• Establish and facilitate solution triage forums to assess demand, value, feasibility, and delivery approach across multiple technologies.
• Collaborate with business areas and key stakeholders to identify, evaluate, and prioritise digital initiatives in alignment with strategic objectives.
• Ensure effective operational governance and administrative discipline across digital delivery activities.
• Coordinate with delivery leads and teams to plan, manage, and optimise resource capacity and allocation.
• Support scheduling, sequencing, and dependency management of approved initiatives.
• Ensure alignment of digital initiatives with overall business strategy, value outcomes, and CoE standards.
• Monitor progress, risks, dependencies, and performance of digital initiatives, ensuring timely delivery and quality outcomes.
• Drive process simplification and continuous improvement, applying Lean and Six Sigma principles where appropriate.
• Support and reinforce agile ways of working, ensuring consistent use of agile ceremonies, artefacts, and delivery tools.
• Maintain transparency through clear reporting on pipeline health, delivery status, and operational performance.

Experience

• Proven experience in a digital operations, delivery support, enablement, or portfolio role within a digital or technology-focused environment.
• Strong understanding of agile ways of working, including Scrum and SAFe, and using agile tools like Jira and Confluence.
• Experience managing inbound demand, prioritisation, triage, and delivery pipelines.
• Demonstrated capability in administration, coordination, and operational governance.
• Experience in resource and capacity management across multiple initiatives or teams.
• Background in process analysis, business process improvement, or operational excellence.
• Working knowledge of Lean and Six Sigma methodologies.
• Strong stakeholder management, communication, and collaboration skills.
• Strong analytical and problem‑solving skills, with high attention to detail.
• Familiarity with value canvases, business cases, and strategic documentation.

What We Will Offer You

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive – your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long‑term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

For any inquiries or to submit your application, please contact: Scott Burns

Closing date: 22/01/2026

We reserve the right to close the advert early if we reach enough applications. Join us – Let’s Care for Tomorrow.