Legal Expenses Technical Claims Handler

We have a fantastic opportunity to join our family of talented people as a Claims Handler. You will be working within the Technical Claims Department of the Legal Expenses division based in Victoria Street, Bristol. Once trained, you will be required to attend the office a minimum of one day a week with the flexibility to work from home.

The role will include managing legal expenses claims from the opening stages through to conclusion. This will involve:

• Assessing technical legal claims against Home, Motor, Commercial and Travel policy wordings.
• Carrying out further investigations.
• Appointing and managing solicitors.
• Liaising directly with policyholders, brokers and solicitors.
• Answering wide-ranging queries.
• Assessing costs incurred at conclusion.

You will work closely within a team supporting each other but will need to work independently, managing your own caseload and prioritising your work so that customer expectations and service levels are met. Customer satisfaction is a high priority for us.

Salary Information

Pay: Circa £33,000 per year. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

Responsibilities

• Manage a varied caseload of Before the Event legal expenses claims from initial notification through to conclusion.
• Assess technical legal claims against Home, Motor, Commercial and Travel policy wordings.
• Carry out investigations to determine policy coverage and claim validity.
• Appoint and manage solicitors throughout the claims process.
• Be in direct contact with policyholders, brokers and external solicitors to provide clear updates and guidance.
• Explain complex legal and policy decisions in a clear, customer-focused manner.
• Assess legal costs incurred at claim conclusion to ensure accuracy and fairness.
• Prioritise and manage your own workload independently while contributing to a supportive team environment.

Essential Skills

• Strong technical knowledge of Legal Expenses Insurance, including end-to-end claims processes and policy interpretation.
• Excellent written and verbal communication skills, with the ability to explain complex legal decisions clearly to non-technical audiences.
• Sound decision-making and analytical ability to assess coverage, merits, and claim validity accurately.
• Stakeholder management skills, enabling effective relationships with policyholders, brokers, solicitors, and internal colleagues.
• Negotiation and influence skills to achieve fair and positive outcomes for customers while managing challenges objectively.
• Strong organisational and time-management skills to prioritise and manage a varied and demanding caseload.
• Exceptional attention to detail, particularly when handling technical documentation, investigations, and costs assessments.
• Good understanding of regulatory requirements, including Financial Ombudsman Service (FOS) expectations and best practice.

Desirable Skills

• Responsible Artificial Intelligence usage.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options.
• Hybrid working.
• Annual performance related bonus.
• Contributory pension scheme.
• Development days.
• A discount up to 50% on a range of insurance products including car, home and pet.
• Retail discounts.
• Volunteering days.

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive – Your work life balance is important to us.

Equality, Diversity and Inclusion Statement

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer. We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

Contact details for the application: Matthew Irvine – Hr-recruitment@allianz.co.uk

Closing date: 19/5/2026. We reserve the right to close the advert early if we reach enough applications.