Allianz UK in Leeds is seeking a Real Time Resource Analyst to support a busy customer contact centre. You will monitor real-time performance, resource availability and demand across channels, providing insight to Operations Managers and influencing decisions.
You will work with Workforce Planning and Leadership teams to forecast variances, manage capacity and protect service levels, while supporting routing, queue management and IVR messaging within governance controls.
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Real-Time Contact Centre Optimisation Analyst in Leeds employer: Allianz UK
Allianz Commercial is an exceptional employer, offering a dynamic and inclusive work environment in London where employees can thrive both personally and professionally. With a strong commitment to employee development, flexible working arrangements, and a comprehensive benefits package, we empower our team members to grow their careers while making a meaningful impact in the Power and Renewables sector. Join us to be part of a global culture that values diversity, innovation, and collaboration, ensuring you feel valued and supported every step of the way.
