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For Companies At a Glance
- Tasks: Engage with brokers, provide underwriting decisions, and deliver outstanding service.
- Company: Join Allianz, a leader in the insurance industry with a commitment to inclusivity.
- Benefits: Enjoy flexible working, performance bonuses, and discounts on insurance products.
- Why this job: Kickstart your career in insurance while developing valuable skills in a supportive environment.
- Qualifications: Excellent customer service skills and a proactive approach are essential.
- Other info: Hybrid role with opportunities for personal growth and a focus on work-life balance.
The predicted salary is between 22000 - 30000 £ per year.
We have a fantastic new opportunity as a Personal Lines Underwriter. This phone-based role offers the perfect gateway into the insurance industry, giving you the chance to develop valuable skills while working at the heart of broker relationships. You’ll be the first point of contact for broker underwriting and technical referrals, ensuring queries are resolved quickly and effectively. You’ll play a vital role in delivering outstanding service to brokers and supporting the achievement of our Personal Lines trading objectives. This is a hybrid role, which requires travel to our Chelmsford office once per week.
Salary Information
Pay: Circa £26,400. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About You
- Respond to broker enquiries & referrals by providing underwriting decisions within agreed authority levels which support the provision of Personal Lines quotations & the underwriting of new business.
- Respond to broker enquiries & referrals by providing underwriting decisions within agreed authority levels which support the underwriting of Personal Lines renewals & mid term adjustments.
- Utilise insurance technical knowledge & underwriting authority so less than 1% of Personal Operations enquiries are referred to Head Office Underwriting for resolution.
- Engage effectively with brokers demonstrating good technical knowledge, flexibility, decision making capability & friendliness.
- Process manual Personal Lines new & existing business accurately & error free.
- Support the resolution of accounts queries to enable our Credit Control & Reconciliation functions to collect premium effectively.
- Deliver strong service performance in relation to call handling, email response, manual processing & resolution of accounts queries meeting challenging service, productivity & quality standards.
- Comply with all applicable regulatory obligations including contract certainty, conduct risk, GDPR & DPA.
- Pro-actively support change & process improvements to deliver improved service, increased efficiency & cost savings.
Essential Skills
- Excellent customer service skills with a proactive approach to building relationships externally with brokers and customers.
- Highly organised & able to deliver high productivity.
- Good numerical & analytical skills.
Desirable Skills
- Educated to ‘A’ Level standard, or equivalent.
- Background in insurance.
- Technical underwriting knowledge within Personal Lines.
What We Will Offer You
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Integrity, Fairness, Inclusion & Trust
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
Email: Hr-recruitment@allianz.co.uk
For any inquiries or to submit your application, please contact: Matthew Mckevitt
Closing date – 12/02/26
We reserve the right to close the advert early if we reach enough applications.
Join us - Let’s Care for Tomorrow.
Personal Lines Broker Underwriter in Chelmsford employer: Allianz UK
Contact Detail:
Allianz UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Lines Broker Underwriter in Chelmsford
✨Tip Number 1
Get to know the company! Research Allianz and understand their values, especially around integrity and inclusion. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is phone-based, make sure you’re comfortable speaking clearly and confidently. Try mock calls with friends or family to get into the groove of handling broker enquiries.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've built relationships and resolved issues in the past. This will demonstrate your proactive approach and fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the hybrid working model we offer.
We think you need these skills to ace Personal Lines Broker Underwriter in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Personal Lines Underwriter role. Highlight any relevant customer service experience and technical knowledge in insurance to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the insurance industry and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Skills: We love seeing candidates who can demonstrate their analytical and numerical skills. If you've got examples of how you've used these in previous roles, make sure to include them in your application!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Allianz UK
✨Know Your Underwriting Basics
Before the interview, brush up on your technical underwriting knowledge, especially in Personal Lines. Familiarise yourself with common terms and processes, as this will help you answer questions confidently and demonstrate your understanding of the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with brokers, be prepared to discuss your customer service experience. Think of specific examples where you've built relationships or resolved issues effectively, as this will highlight your proactive approach.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making and problem-solving skills. Practice how you would handle various broker enquiries or account queries, ensuring you can articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or the challenges faced in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
