At a Glance
- Tasks: Support customers by managing home insurance claims through phone interactions.
- Company: Join Allianz, the world's number one insurance brand with a focus on inclusivity.
- Benefits: Enjoy flexible working, competitive salary, and a range of perks including discounts and bonuses.
- Other info: Hybrid working model with opportunities for career growth and personal development.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others; no prior claims experience needed.
The predicted salary is between 26477 - 26477 £ per year.
You will play a vital role in supporting customers at their time of need, managing home insurance claims from first notification through to settlement. This is a predominantly telephone-based role. The majority of your working day will be spent speaking with customers over the phone, managing inbound calls. This role is based in either our Birmingham Ingenuity or Bournemouth office, please note that this is a hybrid working role with the expectation to attend the office 2 to 16 days per month. Previous claims handling experience is not essential. We welcome candidates from a broad range of customer service backgrounds who can demonstrate strong communication skills, empathy, problem-solving ability, and a commitment to delivering excellent customer outcomes. Full training will be provided.
Salary Information
Pay: £26,477. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About You
- Handle inbound customer calls and take ownership of customer claims from first notification of loss, understanding individual needs and circumstances.
- Investigate claim causation and evaluate liability across a range of home insurance products.
- Manage claims across contents, buildings, personal possessions, caravans and home emergency.
- Appoint suppliers and utilise the supplier network effectively to progress claims.
- Assess repair, replacement or rebuild costs and negotiate fair settlements within policy terms.
- Proactively manage and progress claims to ensure timely resolution.
- Identify and refer fraud risks, recovery opportunities, and complex indemnity issues.
- Manage complaints through to resolution, ensuring positive customer outcomes.
Essential Skills
- Excellent communication and organisational skills.
- Ability to write clear, accurate and professional correspondence.
- Confident in assessing customer needs and delivering exceptional service.
- Ability to manage workload independently and proactively.
- Handle customer interactions with empathy, sensitivity, and professionalism, particularly when dealing with upset or vulnerable customers.
Desirable Skills
- Excellent working knowledge of home claims processes and customer journey.
- Understanding of insurance principles and home policy cover.
- Knowledge of claims systems and tools.
- Responsible Artificial Intelligence usage.
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options.
- Hybrid working.
- Annual performance related bonus.
- Contributory pension scheme.
- Development days.
- A discount up to 50% on a range of insurance products including car, home and pet.
- Retail discounts.
- Volunteering days.
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Inclusive Support & Accessibility
At Allianz, we are committed to fostering building an inclusive, accessible workplace where everyone can thrive. As a Disability Confident employer, we welcome applications from disabled and neurodivergent candidates and offer tailored adjustments throughout the recruitment process and in the workplace, whether that’s assistive technology, ergonomic equipment, flexible working arrangements, mentoring or coaching. We want to encourage candidates to speak with us about any adjustments they may need. We’re here to support you. If you have a disability or long-term health condition and meet the essential criteria, you can choose to be considered through our Offer an Interview Scheme.
Closing date 4th August. We reserve the right to close the advert early if we reach enough applications. Join us - Let’s Care for Tomorrow.
Home Claims Handler in Bournemouth employer: Allianz UK
Allianz UK is an exceptional employer, offering a dynamic work environment that fosters leadership development and innovation in the insurance sector. With flexible working options, competitive annual bonuses, and exclusive discounts on insurance products, employees are empowered to thrive both personally and professionally in vibrant cities like Glasgow, Manchester, Leeds, and Birmingham.
StudySmarter Expert Advice🤫
We think this is how you could land Home Claims Handler in Bournemouth
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Allianz UK). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
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✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Allianz UK. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Home Claims Handler in Bournemouth
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Allianz UK.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Allianz UK. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Allianz UK
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Allianz UK to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Allianz UK, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Allianz UK's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
